Quartz MyChart

I don’t think I’ve ever left a review for an app but decided that it was time given how not user friendly it has become. Finding anything is impossible, messaging option often doesn’t come up but then randomly appears making consistent communication difficult, the option to pay your bill is either no longer on the app or is, again, impossible to find. The list goes on and on. There is tons of stuff available that I would guess 90% of people don’t use but the few things that are helpful, are inconsistent or change all the time. I wish they would just focus attention on the things people are actually looking for.

I was able to get statements on my iPhone when clicking on square on opening page. Now all you get is a white screen. Customer service wants you to try again and again and claims it is working. I sent a picture of the screen and was told to use my computer instead. Nothing mentioned about fixing the issue. I found a work around by clicking a link mentioning Ckaims not Claims statements. Not sure why they have two links one which takes you out of the app and another that opens the statement in the app.

I am having difficulty navigating through the app to find the billing information. Also, if financial assistance is needed, what would the criteria be and how would one setup an appointment to speak with a financial advisor for a payment plan or assistance with not, only the paying for services provided but also an individual to help with insurance coverage. Thank you, Nichole