Quantum Fiber 360 WiFi

Their 360 PODS are complete and utter garbage. They cannot even run the 3 GB speed they sell you as their maxed out just over 2 GB. Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all.

Incredibly poor app design. Riddled with bugs with no solutions in site. The app also attempts to simplify every aspect of network management to the point that any even slightly advanced features are considered too much for the average Quantum Fiber user and cannot be accomplished. Want to set up a schedule for WiFi shutoff so weekends and weekdays are different? Sorry, that’s too advanced. Want to allow one device to be assigned to and shared by multiple users? Sorry, that’s too advanced. Want to view a more in depth data usage chart to attempt to identify why your WiFi toaster has been using 950 terabytes of data? Sorry, that’s too advanced. Additionally the app is very bad at recognizing different types of devices and displaying an icon that matches that device, but will not allow you to change it yourself. “You can’t be trusted to change your MacBook’s icon to a laptop” says the app. “You might be an absolute numbskull who’s never seen a laptop in their life! You better leave this to the professionals” as it changes the icon to a set of headphones. This app needs a massive redesign and a real push for upgrades because it’s unusable in its current state.

This is by far one of the best apps I’ve seen provided by an ISP. Many features and I love that you can assign devices to a person profile. I do however wish that the scheduled off time profiles would auto switch. I don’t believe you can assign more than one per person. My kids week day schedule is not the same as the weekend and I don’t like having to come into the app and continually switch it to the weekend schedule on Fridays and then back to a weekday schedule on Mondays. Also scheduling time per device would also be great for the household profile.