Q Ticketing

I like the Day-Pass. Can there be cheaper Weekly Passes? $10 Week Passes? And why aren’t Honorable War Veterans treated the same on the Free Pass? But for functionality and use of the app, 5-Star. Buses should run 24-hours for “Night Workers”. Many of those Night Workers are in the food industry, low level security guards, and servers who cannot afford Uber/Lyft after the 2am bus leaves. That is 2am to 6am is also can reduce local drunk drivers and reduce traffic in the city, which is the Primary Goal of the METRO. The app is solid, so “5/5” Stars, but it is dependant on phone intenet, so a lost phone or powerout, then simply pay cash at the bus (redundacy is good and outside of the scope of the app). Houston is a 24/7 Mega Metropolis City with millions of passange, so treats a year, so keep them buses running and clean.

I found out about this app a month ago. I've used it for those moments when boarding a bus and finding out that my Q-Card was missing and I really needed to get to my destination. Therefore, applying for a paperless ticket was in order. It was quick and convenient for me to get a ticket to continue my journey. Kudos Metro for being a leader in allowing your users the opportunity and flexibility of using your app. Again ahead of your time.

After I downloaded the new app and bought new tickets; a bug in your new app set off a continuous loop that forced me to download the new app countless more times. In other words, it didn’t seem to recognize that I had already downloaded the new app. Then it deleted all my new tickets—that I had just purchased using the new app—and before I even had a chance to use any of the new tickets and the new app said I had 0 tickets after it displayed all the tickets purchased on the new app but then it deleted all the new tickets minutes later when it forced me to delete and download the new app...again and again and again. Tell your IT developers to fix the new app and all these bugs and next time TEST the app using basic use processes and test using an iPhone 7 Plus. Also, Under no circumstances should an upgrade to an app, delete all the existing purchases. That would be like deleting everybody’s cash every time you upgrade a bank software to the next release. Or it’d be like deleting all files and photos and apps on a computer every time someone downloads a new update. That is bad programming and unacceptable software upgrade process . Train your software development , testing and QA staff , fix these bugs, and refund all my tickets that your buggy new software has deleted.