Puls - Home Services

Reviews with high ratings are fake. This company marks up the cost of spare parts by at least 30%, the final service will cost you several times more than you would hire a local expert. This company does not have a single technician on staff, it is just a bunch of IT guys who created a lead generator. They are capturing the market by killing the business of local experts. You could pay less by using local companies, but you will hire them. The technician will receive at best only 50% of what you pay. No one checks the technician for professional suitability. They do not have technicians and your application can hang for a month, but you could hire a local expert who would do the job on the day of the request. You are keeping the air alive by contacting them. They will not give any guarantee for the work performed, since the turnover of technicians is high, they come and go, since they do not pay the technicians what they promised.

I’m just gonna start with saying that I have already had little to no good expectations from these types of app, but I believe this one takes the cake. I ordered plumbing services for a technician to come and fix a leak, he came an hour and a half late, looked at the leak and scheduled an appointment for a few days after saying he needs to order the parts to do the job. I agreed, paid the invoice. The day arrives. The technician comes two hours late to his appointment, little to no communication. Begins to work on the shower and realizes he didn’t have the right tools, leaves to go get the tools, comes back, works on the shower, realizes that he ordered the wrong part, reschedules. Comes back for the third appointment late again and this time apparently he got the right part, but he’s missing another part which he didn’t order. At this point, we have been without a shower for a week for some simple leak and my patience has run out. It is now Friday, 5 days without a working shower and the technician never showed up for his appointment. I have called the customer service app for help and they said that there is nothing they can do about it. I read through their terms and conditions and realize that they could literally send a serial killer to your house and be completely not responsible. When I told them that I feel unsafe, the “management team”proceeded to tell me that they want to continue to send the same technician and there’s nothing they can do. They also offered me a $20 discount after they have left me without a shower for almost a week.

App was downloaded ok, but not easy to find when searching for its name. Put in a request for service and time slot. Got a confirmation that it was scheduled. I blocked the time to be home, but then got an email (no text) that the appointment was cancelled. I rebooked. They only do one hour time slots. I am not sure why you can not select more than one if you are flexible. Basically, you have to pick a date and a time slot and wait until it’s confirmed. If it isn’t than you have to repeat the process. Very time consuming. Technician was suppose to show up between 9-10. The map kept showing 36 min away and regularly updated the arrival time to later. I finally called the main number. They called the tech who said he was 10 min out. 25 min later, he showed up at 1119. No reason given. Puls knocked of $10. Tech worked on appliance but could not really find a problem. Spent time googling the problem and taking a smoke break. Collected fee with no invoice or description of work done and left at 1. Puls kept email and text and through app to sign up for their membership. Glad I didn’t do that. They sent survey and I provided feedback of all the issues. Their response was: Hi, I see here that we only did a diagnostic for your appliance and no paid repair services yet. Please feel free to reach out to us if you wish to proceed for a follow-up repair appointment in that way the team can reach out to your technician. Thank you! On the app, you can only schedule an appointment. There is no “diagnostic” or “repair” option. Therefore, this info from that company, is false and misleading. Basically, they are not standing behind their technicians. I don’t recommend this app or the company services.