HomeServe - Home Repair

This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.

I have used Homeserve for 3+ years now and used to recommend it to everyone I know! I even included it as a recommendation in an ebook I wrote about staying organized and cleaning your home. Not too long after I released this eBook was the interface changed from a block room format on the home page where I could easily find my rooms to stupid tabs and an all tab.... This is so chaotic and disorganized I honestly find the app unusable. I loved being able to keep track of serial numbers and having access to all my manuals digitally, but if a 2000s interface is the direction they're heading with it I will have to find a different solution. Very upset at this unnecessary user altering change.

The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here. I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.