PNS eShop

Absolutely rubbish. And they have even just done an update. CS for the e-shop is also sub-par. If I hadn’t purchased cash vouchers, I would have gone to a different company. This deserves no star.

1) ages to load and edit cart 2) painstakingly fill cart and then during checkout, it will say the items are out of stock, please remove from cart. System obviously knows there’s no stock, but it will NOT show you it’s out of stock until you are halfway through clicking checkout. And it’s so difficult to remove and proceed. AND the out of stock items are STILL available to be browsed and add back in AGAIN- just CANNOT checkout. 3) mysterious disappearance of my MoneyBack points. How can it be NEGATIVE hundreds of points- I owe them points?!? Whhhat?? And customer service doesn’t respond to my enquiry on that. Of cos not. Why should they?? What’s the point of providing service??

Delivered two of the small, and light items (2 broccoli, 3 bananas) out of an order of three products, missing my 12 oranges, this is the whole reason for me to order online)! Customer service claimed that the product was out of stock, and even claimed to have sent a “ghost” email to me about the situation. They should at least confirm with me before making the delivery. The delivery charge is way over the costs of my two smaller items. PnS’s complete lack of customer service, jot taking any responsibility to address this. So before you place any orderwith ParknShop, beware that you may not get your things and you will be charged for those unnecessary delivery charge!