Pizza Hut Malaysia

I would like to express my disappointment and frustration with your app after the latest update. The new version has become extremely unreliable and has provided one of the worst delivery experiences I have ever had. I waited for more than an hour for my food, only to find that the order was marked as "Delivered" even though I never received it. This is completely unacceptable. To make matters worse, I tried calling your customer service multiple times, but no one answered the phone. The updated app also no longer displays the delivery rider's contact information or phone number, leaving me with no way to contact the rider or even find out where my food was delivered. As a result, I had no idea what happened to my order, where it was sent, or how to resolve the issue. The lack of customer support and the removal of essential delivery information made the situation even more frustrating. I am extremely disappointed with this updated system. Instead of improving the user experience, it has made the service significantly worse. Customers should not have to wait for over an hour, have their orders falsely marked as delivered, and then be left without any support or way to contact the delivery rider. I sincerely hope you investigate this issue, improve the app, and provide better customer support to prevent other customers from experiencing the same problem. I also expect an explanation for what happened to my order and an appropriate resolution.

The menu and ordering process from the app is OK. But I think the order tracker needs a lot of improvement. I would like to see which Pizza Hut outlet has received my order. And I want to see a map when the rider is delivering my order. And the order tracker needs to be more accurate. The customer service help is not responsive. I submitted a query when my order went missing, and they didn’t reply back. Fortunately, my issue was resolved, the order tracker was incorrectly updated and delivery was not completed but actually still on the way.

I dont understand why it said it cant send to my house area. My house area filled with multiple apartment & there’s so many people living there. But when i order pizza hut at food panda i encounter no problem to delivery?? My house area is not a jungle. If you think you can’t deliver at certain timing please just write it clear people will understand instead of making your customer have very hard time just to order your food! Choices are good but can u imagine we already excited to choose our food & fill in all the details then when check out it keep fail & fail & at the end stated ‘didnt cover your area’?? Then what this apps for?? I wish there a zero star for rating. I am paying for your food not begging. Please improve your apps & fix this situation before someone else encounter same problem as me. I already uninstall this app & will never use it again!