PestPac Mobile (version 3)

I have been a $500 per month user of this work wave product. About a year ago glitches began with scanning location barcodes. The company took my complaint but had me do the work on my end to try to help them identify the glitch in the mobile platform. Yet still sent me a bill each month even though the problem was ignored. I just basically work around the problem by limiting my abilities within the app that this company alleges it’s capable of. Fast forward to about three months ago, when creating service reports then closing each one with a fee I’ve found that the software randomly double charges services to the invoice. Now if this was because of my touching my phone screen twice I could admit to it being my error. However, the double charging is happening sometimes a couple hours after I have closed that order and moved to the next. When I tried to get help from the provider on the matter they again blame me when I think it’s something to do with the app when it is offline. Again the company asks me to try to screen record and demonstrate when the problem is occurring. But how can I do this when it’s random and when the app is not even being used by me other than running on my phone until I get to my next location. I’ve since just been using the app at a very minimum level and nowhere near what they claim it can do. Certainly not worth what I pay per month.

I’ve been using one form of pest pac for a few years now. It’s really difficult to say which is better. There are certain things I prefer in the older version to this one and vise versa. This version sees to be buggy and prone to freezing at the complete screen. Thus making you close and reopen only to lose all the information you just entered. I’m certain this could be made much better. One thing I really miss is being able to swipe left or right to the next job. It’s seems as though the dev isn’t using the full potential of the devices we use this app on

A few problems with this version - lack of text scaling or interpolation of more than 5 lines per work order means your info will either glitch and either squeeze in the text immediately below that last thing listed or literally on top of it. There’s no excuse for this. Next is a slew of animation glitches, notably loading hangups for a few minutes before responding, prompting force closes and closing/reopening the app. We don’t need everything to have a pretty transition or animation- this takes up valuable ram needed to run the app and is completely unwanted. No option to chose other maps or navigation apps - nope, you’re stuck with Apple Maps which is the furthest thing from professional. Not everyone prays and sacrifices to the altar of Apple, so why the singular choice? Previous versions allowed use of Google Maps, so the omission is curious and feels like an obvious oversight. There are plenty of other tiny gripes such as inconsistent window sizing with menus, icons, forcing you to tap on the smallest of thumbnails to select a vital function. No so great on a 5 inch screen. These issues don’t inspire a lot of confidence for the developer. When a company relies upon it for everyday use and is almost unusable, it begs the question if there aren’t better applications that better suit our needs