App Profile: SNAPmobile

Wannabmick

Rating: 1/5

I’ve been using this app to work from home since 2020. Since the beginning receiving calls are hit and miss. There is usually a delay between the time I answer the call and the time the customer can hear me talking so sometime they hang up because they think they call is disconnected. As of this week calls aren’t even coming through. I’ve updated the app and my phone and I am connected to good internet. I can make out going calls and check my voicemail but my phone is not ringing when calls come in.

BanningMSM

Rating: 2/5

We started using SNAPmobile for my business after being told it was more affordable version of Vonage, which we were currently using. We are having lots of problems with the app. Mostly not getting any notifications for phone calls or texts. We have to keep opening app to see if we missed anything. Can take up to four hours for someone to receive our responses to texts. You can save names in your contacts list, but they don't show on the SMS messages (only the phone number, no names) so you still have to figure out who's texting you even though they're already in your contact list. Also, when you text, it applies weird characters in between your words so it makes us look stupid like we can't type. The weird characters only show up after you hit send. Overall, they need to go study Vonage app and try to emulate it a little better. Sorry, but we're switching back to Vonage. It's worth the few extra dollars.

BR_549

Rating: 5/5

We’ve all heard the phrase you’re only as good as your Internet. To be very clear, this app gets five stars from me- while intermittent Internet, WiFi, or data service is what earns less from time to time. SNAPmobile provides everything it says it does allowing management of VoIP phone calls on mobile while away from the desk without exposing the cell phone number. It keeps calls professional and in our control. it is a whole service in itself.