Passport Health

The app is a good addition to the website, but there are two places that need help. First, after all the inoculations are added, they should automatically be ranked chronologically, with the newest first. Second, that list of inoculations should be easily accessible through a dedicated tab; the effort to go through multiple screens is not what the user should have to wade through.

I'd like to bring attention to a concerning practice I've observed with this travel vaccine company. After scheduling an appointment online, they warn customers about a cancellation fee if the appointment is canceled within 48 hours. However, the online platform does not provide an option for cancellation. Instead, one must call in to cancel. Despite the modern convenience of online booking, it's perplexing and inconvenient to not have an online cancellation option. This setup inevitably pushes users closer to the 48-hour window, increasing the likelihood of incurring the cancellation fee. This seems like a "dark pattern", a design choice made to benefit the business at the expense of the user's experience and freedom. Furthermore, when I called to address this, it felt like the customer service representatives were specifically trained to enforce the fee, regardless of the reasoning behind the cancellation. It's disheartening to see such a large company, with over 270 locations, resort to such tactics. They have the resources to provide a seamless and fair experience for their customers but seem to have made a conscious choice not to. I believe it's important for potential clients to be aware of this practice before deciding to book with them.

Total waste of time and effort. I got my yellow fever vaccine through Passport Health and was so thrilled that I’d have all my info in one place. Yeah, right. It may be in there but trying to access it is a nightmare. Every time I change my password, it doesn’t get saved. If there is a Face ID option I haven’t found it. Trying to get the info to my primary care physician was a no go. I finally had to take the yellow card over so they could copy it. PH doesn’t update my state’s vaccination data base so there is no record of my Y F shot. I could go on and on but why bother. You get the drift. I’m so disappointed with this app and I doubt I’d ever go back to PH but they were the only option for the Y F vaccine. I’d be happy to spend some time with the developers to give them detailed feedback as to how to improve this app and the web site.