PANYNJ Virtual Taxi Dispatch

Worst Airport Queue System for TLC Drivers in New York This is by far one of the most frustrating and unfair apps for TLC drivers in New York. The airport queue system is a complete disaster. You can wait for hours just to get into the queue, and sometimes it takes up to a full day before you’re even able to accept a ride. The process is extremely difficult and unclear. You move closer to the airport hoping to receive requests — and suddenly the trip disappears. No explanation. No transparency. No consistency. Going online is another nightmare. You have to press the button over and over again because the app keeps glitching or kicking you out. It feels unstable and unreliable, especially when drivers depend on it to make a living. Drivers waste gas, time, and energy dealing with this broken system. There is no proper support and no clear explanation of how rides are distributed. Very disappointing experience. TLC drivers deserve much better than this.

What is this sorry excuse of an app that is supposed to make it easier to get customers from JFK? I just spent the last 3 hours trying to get in line because when I got in before and it kicked me out without reason while my position was 1100. This is not the first time it has happened to me and it is very sad that you guys can’t fix or even update this app. How is it fair for us to sit for hours on end to get is a virtual queue that is always at “max capacity” whole others just broke the workers at CTH with no consequences? Everytime I log into this app to get into the stupid queue that never works, I record how long it takes and on average it’s 2 hours and 27 minutes. I am on the verge to file a class action multimillion doller lawsuit if this app is not fixed and improved within 4 weeks.

If this is the best that port authority of New York can come up with its a shame… in order to join the queue i have to try more than an hour each time… click non stop thousand of times… do i go pick up passengers in the city or deal with this stupidity just to join the queue… when i get home instead of spending time with my family, i have to sit and click for hours at a time just to be able to join the line… sometimes i give up and just close the app because it annoys me to the point where i feel like im begging… port authority should come up with a solution for this problem… let everyone joint right away and maybe create a second queue section where we will be notified once its our time to get into the main queue… this app is supposed to make our lives easier not harder… so far its completely disappointing… please do something about it as soon as possible so we have some peace in our lives as we are going through difficult times as it is…