RidePATH

Too slow at loading countdown times for train departures. Not ok when you need the time at a moments notice. Not only that, but you have manually tap after it’s “loaded” to see the times…why??? Half the time it’s not responsive to even do that. The MTA app does this in seconds, get it together PATH it’s 2024. Update: sent feedback on the app itself. Almost 2025, nothing was fixed. PATH app engineering team ran by monkeys with a degree from a questionable college. Missed the train again because I didn’t know which train was departing first. Would’ve been fine if app just worked and loaded on time. Can’t believe I’m saying this but the NYC subway app does this far better by miles. JUST LOAD THE TIMES. Update 2: told me the next Hoboken train was in 10 min, went to Newark instead only for Hoboken train to leave 2 min later… customer service shifted the blame telling me I needed the “update” the app. (It was updated, just MAKE A WORKING APP)

It would be great if you can Introduce a feature to add a smartlink card in PATH app, use the tap and pay/swipe/access the entrance gates at PATH stations. You already have an example very nearby in 14th street metro stations for 4,5,6 lines, where you can add a Mastercard or AMEX card to your mobile wallet like Apple or Google Pay and get through the entrance gates without even needing to buy a metro/PATH/smartlink card and all the hassle around loading and reloading path/smartlink cards and standing in lines when u got to catch a train on a busy day or hour. Please think and improve the application.

Been waiting 6 years for a ‘real time’ feature for Path scheduling. Was incredibly frustrating in the past, especially on weekends, to plan your day around a train departure and then miss it because it came 5 min early and then have to wait up to 30 for the next one. Just the real time option on this app inspires 5 stars from me. Other options are also appreciated, like the saved favorites, though you should be able to save more than one favorite route and then scroll through them quickly whenever wanted.