Oregonlive.com

I’m a OregonLive subscriber and happily used this app for years on my iPad 9th gen. Sometime in the last month the app became unusable with slowness and freezing. I have no trouble with other apps. I removed and reinstalled but this did not work. Finally my workaround was to remove the OregonLive app permanently and add a Home Screen link to the Oregonlive web page.

I have been around and around with support at OregonLive about never having received an onboarding email after signing up (not in my spam folder either). I have never been able to sign in because I have never received a “set your password here” link or any way to get an account to accompany my paid subscription. Support has been anywhere from absolutely rude with me to simply dismissive and unhelpful. Last interaction I had with them over email left off with support saying “sending this to my higher ups” weeks ago and I never heard back. But I have been charged for the subscription and sent them proof. I can’t fathom why they don’t care more about customer satisfaction considering the precarious state of local journalism. I care about local journalism, which is why I purchased the all-access subscription to begin with, but unfortunately I still can’t access it.

As a paid subscriber to oregonlive, I downloaded this app hoping it would help me get around the issues I have on the oregonlive website of being asked to sign in for EVERY subscriber exclusive story (even when I’m already signed into the website). No such luck. Subscriber exclusives in the app (while signed in) more often than not, still prompt me to sign in, in an endless loop, until I just give up, decide not to read the story, and move on. I appreciate journalism and want to pay to help keep something I value afloat, but more than that, I just want it to work and not be a huge hassle. What’s the point of paying for content if I still can’t access said paid content? Also, the social SSO sprites on the sign-in pop-ups (on both the website and app) are misaligned so it’s difficult to know which icon to click on to sign in with those social SSO accounts. I’ve also tried creating a dedicated login and password for the site instead of social SSO and still get the endless sign in prompts. I’ve emailed your support about this issue on the website in the past as well. It’s incredibly frustrating that this is still happening months later on both platforms.