Opodo: Flights, hotels, cars

Their customer service is a joke - if you book a changeable flight you’ll never actually be able to change it. Here’s how it went: - booked a change-able flight for an extra fee - on the same day of booking, I realize I had to change the flight to a different day. I chose the flight and submitted the request - about a week later (less than a week before the new flight date) they email me saying they’ve tried to contact me via phone to confirm the request but couldn’t reach me (which isn’t true, I had 0 missed calls). The email says to call their customer service to resolve this, but the customer service guy CANT CHANGE MY FLIGHT (Btw - this is sent from a no-reply email so I can’t respond on email either). - i wait 2 days for them to call me directly to confirm the new flights but then they email me saying they couldn’t reach me (which is not true, neither me or my gf with a secondary number was called at all). - so now im stuck with the original flight and can’t possibly change it, even though i paid extra to be able to change the flight (no hope of a refund there). Oh and good luck trying to chat with their AI support agent, it’s also useless 🤣 After this trip I’m deleting this app and never using Opodo to book another trip 🙃

Jack was a Good Helpful Mate, he was polite & Respectful when welcoming us in. A place Well centered near The Train Station Is a place where it should be, this place was a Classic Place To stay the nights. It felt like we lived in the 1950’s once we walked out the doors thru The streets. The inside in nicely Put together & it’s all Clean. The bed & Couch are comfy & The shower water is Cold & Warm. Took a Cold shower to test my Own Resistance of the euro water temp. 😆The kitchen has many supplies for all the cooking Ideas you have. As well as plates & Glass Cups. And all the utensils From ikea©️the Toilet is Clean & Well Maintained The wifi Works very Good. We enjoyed our stay. Recommending this to many of our friends & acquaintances. Next year we’ll stay longer like 1 week in London.

Please don’t use this service and app. I’m not a bot as a lot of comments here. You never receive you money back if you canceled your flight. It’s already many months they are lie to me. By the email and by the online support. Every time they answered at the same questions all different. Last time they sent a confirmation that I will receive a refund in the next 7-10 working days. But today as before they said (3rd time already) we will ask a request. Again and again. And what I see. The status of my request as at the first day many months ago. From now I started company against them and asking to join who has the same problem. I know already enough of people with the same problem with this bad service. Also I collect enough information from them to prove that they are liars. Be careful take care. DONT USE THIS SERVICE AND APP.