ImmoScout24 - Real Estate

The app works and looks good. However it fails to do anything beyond that or assist in creating a helpful UX which is incredibly disappointing. For starters, there is no language localization, so you’re stuck using the app in German. They do have a translate option for some descriptions, but it’s in a very awkward pop over. Next, there is no useful way to manage or track your messages. So it’s easy to get overwhelmed and lose track of things. They also don’t let you customize your email notifications settings and they send a lot of emails including ones being asked to rate people who never responded to your messages. But the most frustrating thing is that they don’t allow you to see descriptions and pictures of apartments you’ve accepted viewings to or are in the processing of applying to. Instead they turn it off and force you to remember all the details yourself or require you to take screen shots. Overall, very disappointing. It does work and is stable (for me at least), but it feels like the user experience wasn’t taken into account at all

Don‘t get Plus Membership unless you want to be stuck paying the entire contract period you sign up for. We thought you could cancel at any time when you don‘t need service. Expect very little to no customer support in English and you cannot manage your account online unless you can read German, The only customer support is via email which is not helpful. The customer number they provide only speaks German and refers you to contact them via email. Be very careful before you sign up or you could be stuck paying monthly for a service you won‘t use. Word to the wise. I would rate zero if I could because their customer service is nil and the website is set up to make it difficult to impossible to fix any issues in English or even manage.

App worked then in December it stopped working. I keep getting a “no network connection” error and cannot use this app, even though the other 50+ apps work just fine on my iPhone 8+. Also cannot connect to my Facebook account. It either freezes or I get an error message. Bad programming.