OneAssist: Protection+Warranty

I've invested in over 10 extended warranty cards for home appliances, yet three items encountered issues within the covered period. However, despite this, no device services were provided. Each time, they cited different invalid reasons: 1. For the water filter, they claimed an invalid address and contact, despite delivering the product to the correct address and using the provided contact number for updates. 2. Regarding the washing machine, they repeatedly said the part was unavailable. Eventually, they offered a paltry sum or a payout of only 65% of the cost, with no alternatives, before taking the machine. 3. Despite making numerous requests, technicians never showed up. They routinely canceled after a 3 to 4-day wait, sometimes rescheduling multiple times before canceling with flimsy excuses. This dragged on for 2 months, until the warranty expired. They even rejected our visit. In the end, it was a complete waste of money and time. I had to resort to seeking assistance from OneAssist.

I would like to thank OneAssit team to handle broken screen issue on Mac. Starting for opening a service ticket to upload the documents as required was super easy and quick. I used the website and it was very user friendly. In no time service request number was provided and I could check the status online. This is about website interface. Will give 5 star for it. As this laptop is used by my son who is in college, I reached out to OneAssist team to help me to get this repaired quickly and prioritise the process. In no time , I got a call from Sakshi that they will try to fix it ASAP and OneAssist team did. Within 7 days my laptop was repaired with original screen from Apple and laptop was returned to me. During this entire period Sakshi was in touch with me twice a day and was sharing updates. Sakshi many many thanks for handling my case and providing me timely updates and getting it back fixed on priority. You are a star and OneAssit should be proud to have you as one of the team members. Never seen such a status update follow up from any service industry company. A special thanks to Sakshi on follow ups. Last but not the least the pick and drop facility provided by OneAssist is just great. When it reached the stage of pickup , I got a call from Prateek from East Delhi hub and he aligned with me on time to pick up.. laptop was picked exactly on the time decided. He was also giving me timely updates on ongoing process . Once laptop was repaired , again Prateek reached out to me and informed me that laptop is ready and will delivered today.. Thanks Prateek for handling the pick and drop part and providing me a fixed and working laptop.. I am glad that I opted for insurance from OneAssist. Thanks OneAssist team to handling this broken laptop. A thanks note from a happy and satisfied OneAssist customer. Keep up the good work OneAssist team!!

I am not a first time customer to buy their service, but first time request for claim out our multiple phones. One thing their agents will never tell you that you have to pay 10% of your invoice amount as convenience charge for making a claim (instead it will be mentioned you will not be incurring charged blah - blah - blah) and since you are buying expensive iPhones u will immediately buy 1 (I was wrong all these years) While registering the phones we provide all information of the phone, invoice etc. But need to provide invoice again while uploading claim which may take time to find beyond 48hrs if it’s not the first year of your phone If the incident involves internal damage to your speaker / earphone which you don’t realise immediately and want to report it with incident, it will not be considered and claim will be rejected (solution to that don’t give them actual date, am sure they will have something else to that also) Customer care guys while uploading information in their guidance will not inform you of rules but yes it claim has to be rejected they will find even 1 hour delay in the process I will not recommend anyone to take their services unless you know you are a very rough user whose damage can be of beyond 25k at any time coz you spend 6k approx insurance amount + 6.5k to 14k convenience fee (depending on your phone) if you total this it is as good as paying iPhone to repair your phone Don’t buy, don’t buy, don’t buy