Nusuk | نسك

We were a group of five of a family and purchased a standard package of MCDC through a local middle man kind of travel agency who work on finding Umra and Hajj packages. We had a lot of problems as the most important service items included in our package were never provided. There were no guides, no one received us at the airport, no training, no guide, no CIM card, no wheelchair we asked for, no Madina tour, no Makah tour, no designated transportation from hotel to Harem, no personal items. Besides the hotels and food were absolutely terrible. No one to complain. Tried several times to complain about MCDC to NUSUK but they referred us back to same company that we have complained. Nusuk has a support web site but it to hard to use and beside they don’t take any action to resolve your issue. They simply tell you to contact your service provider which are the main issue themselves. MCDC had a volunteer to support but when you ask for any support or information needed, they say that they will contact they don’t have authority and they can only let the supervisor know. Much more to say about what was promised and what was provided. I hope NUSUK will start their heavy involvement and oversight of the customer support process. Thanks

I’m not usually one to write a review but I’ve been left so disappointed to have the opportunity to come to Makkah and Madina and to visit the prophet SAWs masjid and to be denied to pray in rawdah because of a system that’s supposed to help pilgrams but instead forces them to leave without pray at least two rakaah feels absolutely 100% wrong. I understand what they are trying to do and I understand trying to manage millions of people is not easy. But there are people who are not familiar with technology, some who are not able to see or read well, some who are reliant on others, some their language is different but even if it’s not a hardship of the person, there are app glitches or someone forgets the email address or whatever the situation and the people who are in charge of helping constantly turning you away with comments like I don’t speak your language or try the app when you’re trying to tell them about the app Issue or just plainly ignore you so for days you’re at a loss is really heart breaking. I tried for days to get through the app, my sister tried and was told that her passport was registered With and email address she no longer uses and there was no fix. I saw people who had appointments but had issues with their phones actually crying. This app isn’t the answer to crowd control please please please stop this. Let people are willing to stand in line for hours do so if you don’t have other solutions but for someone to get the run around for days by bad technology only to leave Madina disappointed and hurt and not knowing if they’ll ever get the chance to visit rawdah again is again heart breaking. Please fix this.!!!!

This application is a great resource and ideas for the whole muslims in the world to enhance their Hajj and Umrah experiences, which is helping them to issue the entrance permits, issues the bus ticket and a trusted advisor to do their Nusuk in a properly way. Also it is very helpful to find a Qibla and prayers time in any place in the world. In addition, the application is a live broadcasting for a Jumuah prayer in both holy mosques. I really would like to appreciate the people who are interested in this project and I hope they will continually support it.