Nord Pilates

When I attempted to locate the renewal details, they were difficult to find and not readily accessible. Based on the information presented during the purchase process, I reasonably believed I was signing up for a 4-week trial plan at the advertised price. I expected that, at the end of those four weeks, I would be given the opportunity to choose whether to continue with a monthly or full subscription. Instead, I received no reminder, notification, or confirmation before more than $100 was charged to my account. When I contacted Nords customer support, I was simply told they could “confirm the details of the subscription,” but no meaningful explanation or assistance was provided. My concerns about the lack of transparency were not addressed. In addition to the confusing subscription process, the quality of the program itself fell far short of what I reasonably expected for a service costing more than $100 per month. The workouts provided no audio guidance whatsoever. I was forced to count the intervals myself and repeatedly interrupt my workout to check when I was supposed to change exercises. There were no verbal instructions explaining proper technique, common mistakes to avoid, or how to perform the exercises effectively. These are basic features I would expect from a premium fitness application. Had the renewal terms been clearly disclosed and had the program met the quality one would reasonably expect at this price point, I would not be requesting a refund.

I totally got suckered into the marketing articles that promoted this app because I was interested in the fascia release aspect of Pilates, thinking perhaps this routine offered something that I had been missing. Like other reviewers, I pretty much instantly regret purchasing this one month trial, and I sent an email to customer support asking for a refund and a cancellation; although they will not offer a refund, they did cancel. While the response was prompt, I have been frustrated with their assistance for any other issues, especially the no audio. I’m also frustrated by the locked daily challenges. As another reviewer has said, unless you have zero exercise experience, this is not a good app. Maybe it if was free, it would be a nice addition to other routines. I basically am stuck with this since I paid the $20, so I will use it as a stretching routine after more thorough workouts. It would be so nice though if there was some sort of audio coaching, or a countdown sound. At the very least, some calm music!

I love this app for the Pilates. However, it would be great if I could enter workouts & steps that my iPhone missed. My iPhone pedometer rarely calculates accurate steps since the get them in on my walking pad. It’s annoying and can be very discouraging when my work isn’t correctly reflected. Also, it would be great if we could enter food manually instead of following a specific diet program. Seeing the visual of what I’m eating often helps me make healthier choices and being a picky eater I often don’t like a good portion of meal options from diets. I tend to eat healthy but I know there’s room for adjustments. Meal suggestions based on the foods I like to eat would be nice.