NetSuite

We’re relatively new to NetSuite, and have been struggling with the expectations vs reality issues the platform presents. One of those struggles is with the CRM portion. Our previous CRM offered an app that allowed us to synchronize our phone connections, organize, and enhance them. This app does not ask for those permissions nor does it seem to be aware that doing this could even be an option. The interface is kindly defined as “clunky” and other than being on my phone, doesn’t provide much advantage to sitting at a keyboard. For example, while you can take a photo of a receipt, you cannot take a photo of a business card and have it pre populate out key details for contacts. You cannot import a contact into Netsuite, or export from Netsuite to your phone.

It’s like these developers try to break something when they go to fix something else. IOS 18 compatibility comes with a broken password update subroutine. Now if you have the latest iOS you have to update your expiring password online because the app can’t do it now. Ugh! I can’t wait until my company goes to some other solution for expense reports.

For a mobile app I cannot for the life of me find any way to simply email a quote or a sales order from the app. This is crucial for any salesman that is always out on the road. Something so simple to add. When creating a quote when adding an item; you also have no search function. I have to scroll through 12,000 part numbers just to add to a quote!! Why isn’t there a search function?? Makes no sense.