Nexonia Expenses

I’m tired of dealing with issues with Nexonia, especially the mobile app integration with the online version. The mobile app makes you input data when entering a receipt but it doesn’t populate in the online version. Also, just learned today that when you update your password on the online version it does not update the mobile version, unless of course you’re locked out of the mobile version, have to uninstall it and then reinstall it … and then it does automatically update your password to the online password. It’s the end of the day and I just want to close my computer and be done for the day. But thanks to Nexonia, that’s not going to happen … forgot to mention when you get locked out because of password issues, you have to wait 22 min and there’s nothing their tech support can do about it. Seems to me allowing your company’s tech support the ability to reset timers or passwords is pretty common, except for Nexon I guess. I miss Expensify!

If your company is considering this system, just go on to the next one. Their system is super clunky and almost requires you to log on to a computer to do everything correctly (I’m sure your field employees with LOVE that). It is completely not intuitive and was definitely designed by someone who never leaves the office. Receipts and attachments emailed in to the system don’t always show up. Pictures of receipts emailed in don’t show up. It doesn’t grab the correct data from the receipts. There’s no function to use a picture of a receipt in my photo albums- only the ability to take a picture. So it’s an extra couple steps to submit the pic of the receipt from last nights client dinner. Even on the website, receipts emailed in are hidden from view and simply not clearly available to edit or add to a report. Oh... and if you don’t put the report number on the receipt it automatically makes a new report for each one sent in which makes extra steps to undo and put into my currently weekly expense report. Obviously nobody at my company asked me my opinion (nor do they care now) when they chose expense software but I would have suggested spending a few extra bucks and going with one of the more well known names. I used to do my expenses weekly, but with this system I do them monthly and have a bottle of wine nearby, it’s that frustrating.

Many of my receipts get emailed as PDFS. Since this app doesn’t support integration with the iOS files app it makes it impossible or at the least extremely difficult to save receipts to an item that are not photos. Adding this support would be a huge win. Having the ability to apply an expense “template” with shell items for the same type of expenses would make it easier to generate and submit reports for regular business travel. Finally, with the recent iOS updates to Notes, iOS now has a native document scanner. Leveraging that feature to auto-crop and scan receipts would be a huge win as well.