myQ Community

This app is worse in every way to a key fob. It takes on average 10 seconds for it to connect to Bluetooth, Wi-Fi, check you’re authenticated, etc, before letting you open a door. Sometimes, the doors don’t even open when you click the button because the app is in an errored state. Even if the app performed well, it doesn’t make sense as a concept. Why split up each access reader into its own button? At my complex, I have access to every single gate and door in the complex on Community. How is it more advantageous to have to scroll through a list and find the right button to click when I could just use a $10 RFID FOB that has access provisioned to all of the aforementioned gates? This app’s only practical use is to unlock the drive through gates, and even that could be powered by RFID reader and FOB. This is yet another needless product in an era where software devs and product managers aren’t told NO nearly enough to their ideas. Why reinvent the wheel? Because we can get investor funding for it and inconvenience TONS of residents!

When our HOA implemented this system to reduce expense associated with having guards at the front gate I had concerns about the change. Since the I have come to accept and even appreciate the efficiency of this system. It has worked well with the RFID tags placed on our vehicles and has been great when visiting with a rental car. So far it has exceeded my expectations. I will say, however, that when relying only on a cell phone to enter, I am a bit concerned that forgetting my cell phone will create an issue. The ability to use the kiosk to “phone a friend” helps alleviate this concern. So far so good. At this time, in the infamous words of “The Monkeys”, I’m a Believer!

I don’t know why there has not been a separate post informing the residents of this app. It may have been buried in the Smart Rent information, but no one I know made it that far! I was trapped in the stairwell when I didn’t have to be. Please send out a community wide email so that tenants don’t have rig the doors so that they can get back into the building which unfortunately allows people who do not belong here access. If you belong here, a resident will be able to open a specific door to allow children, girlfriends, friends etc. a way to get in. As a resident, I’m here to tell you that other residents are clueless about this extraordinary feature. I wasn’t feeling the Smart Rent installation, but now I am understanding just how deeply it changed the experience of living here.