myEarthLink Mail

For 2 weeks, the app has been crashing/ closing a few seconds after I open it. I restarted my phone, I deleted and reinstalled my app, and my software is up to date. I’ve called tech support and they’re useless. I lead off with the issue then I tell them all I’ve done above because those are the first things they tell me to do, and then I should call them back. But since I’ve done all that, they escalate it which means the escalation team has to call me back. Then they call me back in the middle of the day while I’m seeing patients and when I call, they can just leave a message for the escalation team. Been playing phone tag for a week. Today they told me it’s an iPbone software problem but I said then why is the EarthLink app the only app crashing when I have hundreds? Of course they want to pass the Buck! I’ve had EarthLink since May 2000. In retrospect I should have transferred to Gmail 20 years ago. The EarthLink interface is so archaic; looks like websites from 2000 when I started with it.

I’ve had the Earthlink app for at least 10 years now. Up until two months ago (around early October 2024) it had been working fairly well for me aside from occasional hiccups and lock-ups. Then around early October this year the app programmers released an update and ever since then I have been unable to view my Sent folder. I closed and restarted the app numerous times to see if the problem would be rectified, but alas, it was not. Still unable to review my Sent folder. I called EarthLink tech-support and they told me to delete then reinstall the app to see if that helped. I did so while they were on hold and I still had the same issue and continue to this day to be unable to view emails in my Sent folder. Because I am a paying customer, the app programmers need to get their act together and straighten out this issue. By the way, the web-based email works just fine and I am able to see emails in my Sent folder in the web-based version.

Update: I can’t even sign in. Fill in email and password and I press the sign in button and nothing happens. Quit the app completely but same thing. No support or updates from Earthlink. Update. Went down one star as app is frustrating to use. I wonder if Earthlink bothers to read their reviews. Again, space is very very limiting at 100mb of storage and that gets consumed quick by so much junk/spam email the I receive. There are so many email providers that provide free gigs, yes gigs of storage but Earthlink just provides 100mb and you have to pay for more storage. Which leads me to believe they give you so little space and they know you will receive a ton of junk email that your storage space will run out fast and some people will buy more storage. Deleting junk email is a chore as well. Open app Go to “known spam” folder and delete “all” Go to “junk” folder and delete that as well Go to “trash” folder then delete, wait for it to load, page loads and you press delete all, if theres more than one page, wait 10 seconds for other page to refresh and hit delete again. The news section has repeated news stories as you scroll. Great app with good ideas but needs a lot of polishing and more free storage space for emails in this day and age. 100mb was big in the 90’s. Fast forward, it’s 2018. Thank you Earthlink.