Encrypted Email - Mailfence

About 3 weeks ago, after a gradual failing of reliable IMAP connectivity over the prior couple of months between my web based email hub account and my Mailfence feed (both paid accounts), I contacted both companies, and after about a week of messaging with both, I learned that MF was blocking or restricting a range of IP addresses (those necessary to retrieve and sync my MF mail in my webmail hub account). MF finally informed me that they were being cautious about opening the range of addresses, as a result of abuse, spamming, I guess, that they've apparently noted from the other company’s user accounts, but they did not say they would not be doing so. So, that being indefinite, I asked MF if I could expect that to happen, and if so, when? That was two weeks and three add'l follow-up messages from me ago, with each follow-up receiving an automated response confirming receipt of my message, and containing the notice that the expected response window time would be between a few minutes and three days, so almost 5x past that outside range now. I think this is the most extreme time frame, but it's not the first time I've been left in limbo sending multiple follow-ups to MF support. It's really odd, being a paid account. Unprofessional and discourteous, both, and I'd much rather have just been told at the outset that MF had blacklisted the other company (which they should then notify their customer base about or post to some part of their website), than to be left hanging. Understaffed, maybe, or maybe just indifferent to my circumstance, bigger fish to fry. 🤷‍♂️ This being a fundamental customer service issue, and now apparently routine, I thought it was time to share the info generally.

UPDATE: Now it’s working again. I enjoy this app very much so I wasn’t too happy about the possibility of switching, but it’s all good now. After I went through the trouble of making Mailfence my main email, it says “Sorry. Something unexpected happened.” whenever I attempt to login to the app. When I reached out for support I get “Sorry, but we don’t provide assistance to free users.” I’ve been able to login to my account via browser using the same credentials, but the app suddenly says my account doesn’t exist after I changed the password

At first, I thought it was great and then my account got hacked. Not even a week after I started it to empty out an inbox and to throw trash away and get rid of trash itself it takes forever. Usually you have to hit it up 3 to 5 times for us to even work you need to have some kind of system where you can just check everything that you want to delete it. One time hit a button. It takes forever to get rid of anything. Other than that I could not get into even delete my account because I’ve been taken over. I couldn’t get to my account page even do anything so if somebody is still using my email address, it is not me because I couldn’t shut it down and I couldn’t get a hold of him ready to help me do it either because you don’t have any chat line any 800 number for anybody here is that help youso I logged out and that’s all I can do and if somebody tries to log back in all, I can tell you is that it’s not me asking for my password because I have left