My Club Med

My wife and I planned a stay back in March and the app will not allow us to see any details for the trip. Today, for instance, I logged in and landed on a page that said I didn’t have any trips planned with 2 buttons to choose from. The first was to plan a stay, which I didn’t need. The second button said “Connect using my file number”… but the button doesn’t do ANYTHING. No matter how many times I press it. I quit and reopened it, I deleted the app and reinstalled and had the same problem. It wouldn’t be so bad, but their website will not work either. The “My Trips” page just shows a forever spinning wheel. Clearly not much of a coding team there to check and see if things are even working. UPDATE: I received your question, Club Med, but I can’t find a way to reply to you directly. Here is my phone info, but I do not feel comfortable sharing any other information in such a public forum. If you would give me a tech-support number or email to contact you directly, that would be best. I’ve already called the phone number on your website, but that was a booking number, and they were not able to help me. I’m using an iPhone 14 Pro, OS 17.5.1

The app has lag and takes a moment to load. Once I was at the resort, I got the app to work and it was quite helpful to have in order to see all the activities available and the times, when restaurants were open, etc. Original review - Horrible app. Buggy. Blank screens. Pops that keep popping up even after X’ing out. Cannot log-in even with verified credentials and passwords. iPhone 12 running iOS 17.3

We truly enjoyed our stay at Club Med. The beach is fantastic and the pool has ample seating and is a lot of fun with the various activities such as aerobics, pool games, water polo water volleyball . Going in I was a little skeptical about the food as there is just the one restaurant however, I was pleasantly surprised. The food was fantastic. While it is was buffet style, the food is fresh and continuously replenished, so nothing sits under a heat lamp for long periods. Each day the menu was varied and very creative. Their baked goods and bread offerings are out of this world. So fresh and delicious. Sharpies is a great happy hour spot to grab a snack and play some corn hike. The GO team members are there to help you enjoy the activity be it, snorkeling, kayaking, or dancing the night away. They’re very engaging and will sit and share a meal or drink as they get to know you. We had a great time there and will return.