MSC for Me

This is our first MSC cruise, and a step up from the other cruise line we previously sailed on. We are officially hooked on MSC. The ship is more luxurious, the staff are overall more friendly. We booked this cruise 3 weeks ago. The price was amazing (Flash Sale). Our cabin has a balcony and the staff on our floor has gone above as he remembered our names and cabin from the 1st moment we met. The same personal attention is happening in the dining room restaurant. This ship is enormous, but has a small ship appeal. I hear staff saying “ welcome family”. Everything is clean. There are hand washing stations at the entrance of the buffet. We plan on being repeat cruisers!

Appreciate MSC for me is the new modern high-tech way to go. But we really truly miss the paper program that gives you so much more information in an easy to read format. Two weeks on the grand Crossing and we missed many activities and Shows because we did not have a paper program. Including time changes and other important information. Please give us the option for paper program

Not enough information... regarding where to get food ... times ... the main Buffett closed at 2:00 Pm !!!??? In the middle Lunch period leaving thousands with a miserable hot dog ( when I was in line) run out buns and the MSc staff were serving hot dogs with burgers buns ... the person who designed or who ever is en charged should have put bares and soft drinks stations next to the food !!! Bahamas you can never go wrong it's beautiful... trough out the ship I don't see the excellency on food and service ... you need to invest in supervisor willing to supervise and train the staff ...Ho boy you definitely need that, I know this an extremely large operation but if you were willing to built big invest big in training !!! COVID it's OVER no Excuses!!! You asked and this my sincere review ... I could go over and over more about other things like the bar service that you waiting average 15 to 20 minutes for a drink i time it !! The area that you definitely need to train and change in my opinion the sistem of service!! Ciao for now