Travel to Europe

The app is easy but scanning the US passport chip was quite difficult. Also, getting a selfie was also difficult as I have facial paralysis & the app kept saying I was smiling (in actuality, I appear to always frown). Once the chip scan was successful, I continued but it never did accept my selfie.

What a joke this system proved to be. Touted as a time saving global entry system, it is actually a scam that someone in the EU legal community should look into (for example who is financially benefiting from this system?) With 2 to 3 hour wait times this is definitely not providing benefits to travelers. Why would I have to show my passport over six times in order to pass through a system that should be tied to a simple facial recognition program? Journalists should dig into questions such as why are there so few machines available to scan passports, why does the app fail to recognize the name of the Lisbon airport and force the user to abandon pre-registration at step 4 of 5, why are there no attendants to help travelers with the technical steps to complete registration that cannot be accomplished through the app, and why do the on site terminals direct travelers to go to a manual passport verification window? Someone is laughing all the way to the bank and its not the hundreds of travelers being stressed out and taken advantage of by this scam.

The app looks like it would really help the entry to Europe through Portugal the summer however I’m unable to register my trip. There is no instruction on how far in advance you can register your trip. using the app it looks like you can only do it up to one week before you travel however, in the instructions it seems like you can do it anytime up to 72 hours before you travel. This is really unclear and needs to be addressed.