MoviePass

I foolishly signed up during a discounted trial period. Towards the end I went to the app to cancel only to see no cancel button and a message saying my subscription is ending next month. Great! I thought, there’s nothing to be done. Then a few months later I notice they’ve still been charging me monthly. My fault for not checking my billing statements closely. I try to log back into my account to check my subscription but I can’t even do it because the app keeps crashing (already have the latest version). I ask for a refund, they say they only refund the most recent month but that I can escalate to the billing department. Or they can give me some credits. I ask them to escalate and they say they can only refund the recent month. I say then fine give me the credits. They say we already gave you that partial refund so credits aren’t an option anymore. Genuinely the most predatory company I’ve interacted with and that’s saying a lot.. would honestly rather pay triple for movie tickets for the rest of my life than interact with them again. Lesson learned to never sign up with my actual credit card!

A couple of years ago the service was actually a good deal. They have absolutely killed it. You used to be able to see 3-4 movies per month now you can see 1 movie per month. That’s it. What’s the point of a service that allows you to see one movie for the price of one movie?? Might as well just pay for tickets as you need them. I guess technically once every 2-3 years you would have accumulated enough residual credits for you to see an additional movie in a month. Their customer service is horrible if you need help with anything other than making a reservation. They claim to support theaters that have premium pricing and then deny the transaction because “it seems it’s not a standard ticket” when that is the standard price at the theater THEY CLAIM TO SUPPORT. Nothing is worse then when they removed eticket support from basically every theater, which is where the value and convenience came from, and then blamed the theaters for updating their payment processing. You’re telling me almost every single nonaffiliated theater changed their payment system on the exact same day? Seems more like the company doesn’t wanna take the blame for killing the value of the service and then gas light about it. The app works alright most of the time but there is pretty consistent issues.

It’s too many additional points to make booking a ticket ahead of time worth it. if you’re trying to see a movie with someone not using MoviePass they likely already reserved their seat and got their ticket. So you’re either stuck wasting a portion of the monthly points you’re allotted or risk not being able to sit next to who you want. Points also only rollover once so if you’re unable to make it to a movie for a couple months in a row only one month of credits will rollover- if we’re paying for them we should have more time to use them. Having them expire so fast is greedy. I don’t remember exactly how the old model worked but I don’t recall it being this much of a hassle. I’ll continue to use this program but I’m close to giving up and moving over to Regal Unlimited.