Mountainside Fitness App

Basic employee knowledge is underwhelming. Reserved a pickleball court on the app. Showed I reserved it with confirmation number. Myself and two others drive the 30 minutes to the location that had the court. Employee says that I don’t have it reserved according to her. Another chimes in that they don’t do reservations on Saturdays. That the app is not right. Then another employee makes a reservation at another location in Scottsdale. (She didn’t know where it was so that should have been a clue). Drive 15 minutes to that one. Get there and are informed that they don’t accept reservations. You can see where this is going. Wasted a Saturday thinking we had a reservation. I will take ownership for not getting someone that knows what they are talking about. Didn’t want to offend a young apparently new employee that I believe wanted to help. She and the others aren’t trained well. (This is the second similar experience I’ve had in two months. The other one was also about what location had what and exactly where the location was around cold plunges). Additionally the app should be very clear about how, when and where reservations are accepted). Other than that, facilities are generally fine if you can get past the sandpaper towels)

First of all I must say Esteban is an awesome instructor. He has great energy with music to match. I always feel like I’ve gotten a really good workout when I finish. My only criticism is the AC. It doesn’t seem to work well in that room. It’s a room that should definitely be cooler then the rest of the gym due to so many people in a small space sweating it out but it is actually warmer then the rest of the gym By the time we are halfway through the BO is pretty bad because we are all very sweaty. My hope is this gets fixed soon. I will still keep going though because the instructor makes the class worth it

App makes easy to pick where want to be in a class which is nice because sometimes you may want to be next to instructor for better visability or be in back of room if know need to leave class early, etc. Like how no monetary penalty if miss a class scheduled either. Wish could log which cardeo exercises did on app but my location doesn’t have setup that part yet although it appears to be coming down the road