MobileRecharge: Top up mobiles

I wanted this app to be good and used it a few times with success with many of my international SIM cards. Here is were they horribly failed! I had a cell number for the Dominican Republic that I needed to add credits and they took my payment. When went to use the cell phone, it showed that my number was no longer active. I went to the cell phone carrier that the sim was from and they said that number was no longer in their system and there was no way payment could have been made since it was not a active number in their database. Unfortunately Mobile Recharge not take any responsibility for letting you charge a cell number that not active.

So far I’ve been using this app for nearly 2 years and at the beginning I was using the website version. However, once I found out the app version everything worked out so much faster and efficient. As long as you have a good Internet connection and you know exactly the number that you were going to put the mobile recharge on there shouldn’t be any delay.

I was able to successfully use the app once, but when I tried a second, and then a third time a few weeks later, the transactions never went through. I was sent a push notification from my credit card app alerting me that both transactions were approved but when I contacted Mobile Recharge customer service via the chat interface, the rep kept sending me the same message to contact my financial institution because the transactions failed the security checks. When I contacted my credit card company, they told me the same thing the push notifications said... that the charges were already approved. I'd like to know how in the world this company has stayed in business 10 years with horrible customer service like this as they were no help at all. Waste of my time!