Michigan Gas Utilities (MGU)

I’ve had it happen about 4 times since I moved here (we moved in January, it’s October). We set up the account with my name, account number, social, etc. The app will work fine for a few months then one day when I go in to pay my bill, it has my name pre filled but no account number or social. It directs me to call customer support who then says, “Everything looks fine on my end, try logging in again” but every time I log in, it takes me to the page to add my account. It’s very frustrating and I hope I’m not charged a late fee if this happens again.

I love how I can just quickly sign right in and pay my bill within a matter of 30 seconds. I love how they alert me to let me know my bill will be ready to give me days notice. One of the best apps I’ve ever used.!!!

I have tried time after time to use the www site, app and a representative to keep up with my payments. I either am not directed to my account or the payment amount doesn’t reflect the billing usage amount. I am told to pay a specific amount but still get behind in balanced owed the next billing. I tried budget billing but was out of sync with due date and often recommended to stop budget cycle and pay regular payment. I have asked for help in order to better understand how to straighten this out but it ends up being only repeating itself. Please help me