MANGO - Online fashion

I’ve only purchased one thing from Mango and it was a bomber jacket this past May. I purchased it at the beginning of the month and received it about 3-4 weeks later. I want to say this was due to COVID, but I’ve purchased products from Europe (they’re in Spain btw) during the pandemic and have received them a week later. Anyways, I ordered my jacket as a large, but received a European large (American medium). I called them, they told me to check the conversion chart, but still exchanged my order for free, no questions asked. I understand they’re European, but if the app is available in any country outside of the EU, it would be nice if they converted the sizes to those countries’ sizes to lessen any confusion. As it is, they have a store here in America, in NYC!

Ordered 2 items and received it in 3 weeks (when they actually stated that the order is delivered in up to 7 days) so I tried to track my package, but the tracking number is untraceable!! I had to literally wait until the courier company calls me (cause i had no idea what company they shipped through since its untraceable). After 2 weeks, I got an “invalid” tracking number show up when i clicked on the tracking number, but the courier company logo finally showed up, so I contacted them and asked where it is & after maybe a week or two I received the package. However, one of the items didn’t fit well so i decided to refund it, i requested an at home pickup and waited a few days, after 3 days I received an email saying that an agent will call me and sort out the pickup, 2 weeks later & still no one came! I sent out 3 emails (no one even bothers to reply), I requested another return request, & still until this day... no one picked it up! I called the courier company today to pick it up, so I’m still waiting! But overall, my experience with mango is so bad, tbh I wouldn’t recommend it to anyone. Such a shame that one of the biggest clothing brands are providing customers with such a bad experience, very unprofessional!

I’ve been ordering a lot the past couple months and everything was working well (except for “track” on the order page did not work on my iPad, only iPhone). Loved the mango app until now! Latest update a week ago deleted my order history and nothing happens when I click “info” on the current order made after the update (the only order listed), so I can’t see the itemized list or anything pertaining to that order. I also cannot see order status, tracking, shipping status or anything else on both devices. I’m completely in the dark about any outstanding orders, what I ordered, what has shipped, when something will arrive, prices of items purchased and total, etc. It’s horrible! I only hope my orders are still being honored in an unorganized manner on their end even though I can’t view anything on my end. This needs to be corrected ASAP. Customers should feel empowered and able to access their own order history. As of now I won’t order from Mango for these reasons. Also I’m awaiting several return confirmations, so I’ll see how well they manage that.