Lush Fresh Handmade Cosmetics

I got a giftcard for Christmas and tried shopping on the website, (TODAY, January 8, 2026) but it kept telling me that everything I want is only availabe on the app. Okay, fine, I redownload the app so I can hopefully shop there. The UI of this app is GARBAGE. The sort buttons don't truly work, the filters work even less reliably, AND there's no true way of knowing if an item is out of stock. I had to completely empty and refill my cart THREE TIMES before i finally figured out which item was causing it to not allow me to checkout. Celebration occurs, but only momentarily because surprise, surprise, checkout doesn't work either!!! It won't accept my giftcard, but it also won't let me add any other payment methods?? I tried through checkout AND through the designated payment method page and neither of them allow me to add any form of payment. Do yall want my money or not? I truly have never seen a shopping app that's so horrible at being a shopping app. It's astonishing that it's been years but this app is still just as horrid as when it first came out. The nearest physical store is several hours away, so now I have an essentially useless giftcard and a completely useless app on my phone!!! Thanks, Lush!

Each time Lush updates its app I have to brace myself because it keeps getting worse. They’re completely focused on visual dazzle dazzle in the app and not ease of use. I’m a regular Lush customer but it’s a real drag ordering from this app. They’ve completely removed categories so now you have to know the exact product you want if you want to order it. You can’t browse by categories like face, lip, bath, body bar, perfume, etc. They even used to have a category by preferred scents (floral, green, etc) which I loved but they predictably did away with (because anything that’s convenient has to go!) Plus, I used to like to browse certain products, put it in my basket and come back to it a day or two later and it would still be there. Now it’s gone if you don’t buy it on the spot! I put multiple items in my basket which I probably would have purchased (I’ve already done several orders this way) - but I now can’t remember what I put in there and of course I certainly can’t search it by category! They also did away with a wishlist so I can’t refer to a list of my faves to keep track (because of course that would be convenient - so let’s do away with it!) I can assure the company that I’ll be doing a lot LESS ordering with this app. (And I’ve placed multiple orders at hundreds of dollars at a pop - so you’ve lost my business at least.)

This app isn’t what I expected, however, I ended up loving it more than what I WAS expecting! I love that there are bath meditations/sound baths and that the app has transitioned to more of an “experience” app (although some may not agree with me). I can shop for my products online just fine. But I love that this app caters to your well-being and not just consumerism. Again, if I want to buy a LUSH product, I can just go to their website! This is an awesome app and I really enjoyed my latest bath listening to “Lakes”. I loved the Irish twist on it that transported me Ireland itself. So relaxing! If I had one critique, it would be that the shopping portion is not user friendly. As someone with an IT degree, I would recommend changing the shipping tab to have a full menu of categories and more photos on the home page of the tab.