Lumi by Nextcare

I am very dissatisfied & disappointed with my first experience using nextcare insurance policy. I don’t recommend at all . They don’t care about patient and they have the worst customer service I had deal with ( spoked to 4-5 agents by phone call, 2-3 by their WhatsApp service and 3 in this application also very slow responding and not giving any answers) !!! no one helped me with even updating me with the real situation! I stayed in the hospital waiting for the approval from 7:50 pm till 11 pm and the approval never come till next day noon!!!!!!!! first they said 0-60 min then 90 min max then we will evaluate we will accelerate after that I had to leave my ID in a hospital and leave telling them I will come tmw to pay. and when I called to submit complain that’s when they decide to tell me that they are waiting for report from my doctor who finished his job 8:30 and left!!!! it mean next care had around 40 min to get the approval and update me with the situation so I could go to the dr and clear the issue but they are careless , also their basic coverage is the worst I have ever seen in UAE with very limited providers with a lot of instruction and limitation ! wasting time and annoying the patient is that what I paid for?!

The app is alright, but the search function for health care providers is absymal. With limited filter options, every time you viewed a doctor or clinic it resets all search parameters and dumps thousands of doctors on you. To offer the option to search for English speaking professionals in Dubai is redundant, all do. How about doing proximity search, eg dentist within 20km? Or include other languages? The appointment dilemma than continued straight that it apparently doesn’t communicate with most clinics in Dubai at least. So after 2-3 days you get a text that your appointment was canceled for unavoidable reasons. Whatever this means. Best approach is to find a doctor, check if he is covered on the app (you can search by name) and then make an appointment outside the app.

Hello everyone Today I'm going to talk about my experience with al buhaira insurance managed by next care. I took out the insurance in February and it is valid until September. This insurance was taken out through my husband's work under his responsibility. I used this insurance for 2 months, after which it began to reject my requests for tests at RAK hospital. I asked RAK Hospital to restart my test request but unfortunately the file was repeatedly rejected. I call their centre and get no updates from any employers , so each time I have to explain my situation. The HR who works with my husband has made several requests but nothing to report, they take enough time to process the file. Today I'm 36 weeks pregnant and the insurance company has asked me to pay 19,000Aed to get my insurance back. The hospital delivery package costs 5600 aed. Tell me what's in your interest as an insurer in this case if I pay more! What will I gain as a member? I've wasted time, energy and a lot of money doing the tests on my own account. Just imagine, after months of waiting for a favourable response, they ask me for this imaginary amount. No sense of humanity and no professionalism. A pregnant woman undergoing all this stress during her pregnancy only reflects their lack of professionalism and that this is an insurance company that wants to collect money without reimbursing its members. I don't recommend it at all, it's a bad experience I've had with them unfortunately for me during my pregnancy but I'm writing this post for people who want to join this insurance so be careful before taking this risk because afterwards you'll regret it.