Loot Online Shopping App

Clearly the dev house doesn’t know what they’re doing, nothing works as expected. The filters are broken, the categories don’t work. The search facility doesn’t work. How hard is it to test your own app? This same issue has been going on for months, this is not a new thing. When I’ve complained to loot they just send a link. Which is also buggy, and there is definitely a timing problem on their load. No one is interested in sorting this out. I’m so done with this store. It was one of the few good ones left but it’s gone down now like Edcon.

This app is great! There’s a good selection of items and the app is easy to use. I would suggest moving the ‘add to cart’ button next to the wishlist button because I keep forgetting that it’s at the bottom. The app keeps crashing when I try to place an order. It crashes after I choose my delivery address and try to make a payment.

I can’t explain how disappointed I am, not only by the customer service that you provide but the unreliability and the lack of information provided on your website. I tried loot after some thorough research on the internet and all the results came back positive but had to realize then that it was all just a bluff. My order was “delayed” eventually I contacted customer service to be told that I have to check the product details for the expected delivery 🙄 That is why I am here JAYDEN. I responded to the email and had to send another one after 3 days since they decided just to ignore my email. Only to be told after 4 days that my order has been cancelled and a credit has been placed on the account for me to place another order but hey we have you 25 rand to use towards your order. Oh how kind of you. Is that suppose to cover a bit of the deliver cost that I need to pay? Does you giving me 25 rand fixes the atrocious customer service you provided? I am utterly disappointed by your company and I will not refer it to anyone out of disgust.