LookCam

When the app works like it should, it’s fine. But that’s when it actually is. I’ve done just about every single “fix” to make it work again only to be faced with the same issues. The most common issue is the camera appearing offline, but my xfinity app says it’s connected. This issue sorts itself out but it’s a guessing game of when. The next issue is audio. There’s no Bluetooth headphone support for the app which is odd considering it’s 2023. Another “audio” issue is the audio coming from the live video feed. 90% of the time it’s very hard to hear noises or even people talking (yes, even when they’re right by the camera) it tends to make people and noises seem very far away from the camera and randomnly it’ll get super loud only to go right back to being very quiet and muffled to the point it sounds like your camera is in your fish tank on the other side of the house but don’t worry It gets worse. There’s always a constant “feedback” noise that 50% of the time gets louder than the actual noise in your home making it impossible to understand a conversation or actually hear noises inside your home. I’ve experimented with this specific issue and from what I’ve concluded to, each outlet in your home makes it better or worse. The strangest part is, the closer I placed my camera to the router, the worse the feedback and audio got

Just a catastrophe. Alpha level software. Not a single feature is dependable, something absolutely essential for home security and monitoring. Software loses connection with camera at least once a week requiring a camera factory reset and setting it up again. SD card reformatting often required because it often cannot loop recordings. Software often reports formatting failed, even when it doesn’t. Cloud recording paid subscription add-on not dependable and often goes down on weekends. Recordings stored there have playback issues, often switching between normal and fast forward-style playback with no way to correct. Downloading those recordings is baffling. Alarm monitoring simply doesn’t work. You need to manually review recordings, but you cannot easily do so using terrible built-in video player. Software controls often don’t work in landscape mode. I’ve had this six months and there have been only two app updates, none improving the software and the last one added new problems. I have used hundreds of apps over the years. This is literally the worst I have ever used. Unconscionable.

It seems that the app DOESN’T work 9 times out of 10. It definitely doesn’t work when I want it to work. It is always “connecting” and when it is online and I want to see the saved files, it tells me loading failed (very common pop up in this app). I figured files would be stored regardless if the camera is online or not. When I do have access to the videos, a lot of times I can’t view them. I have not tried downloading them because I don’t want to download all videos just to view them. I cannot fast forward and there is no option for video length-they are all 5 minutes (I believe...again: loading failed). I have not been able to use the microphone option at all either. Quality is okay.