LettuceEats

I’m disappointed that my birthday rewards point has been removed. I didn’t realize that it has an expiration. I was at Joe’s Seafood, WDC on 12/4 had lunch with my best friends. First of all, they made a mistake of serving a raw hamburger. You can see the juice of meat blood when you slice the hamburger. He clearly requested for a well-done grilled hamburger. In fairness, the restaurant manager came to our table to apologize and offered “something” in house while waiting for his hamburger being redone. So he ordered a Havana cream pie. Again, they made a mistake of adding the Havana cream pie on my bill. They took it out from my bill, it they have removed my birthday reward points equivalent to $15 only. Seriously...??

Party of four arrives a little bit late because the movie didn’t let out as was stated We’re seated but evidently the hostess either neglected to assign a server or something just fell in the cracks. We asked Emily if she was our server, she wasn’t but said she’d take drink orders, then said “heck, I’ll take your order and I’ll be your server”!!!! Glad she did, because she was as nice as could be, funny, professional, and attentive without hovering. The gold standard for a server. She made the evening. JK

I love the concept and love their restaurants, but the points program is super antiquated and inconvenient. Points are rarely added automatically when you have orders catered/delivered. The past 3x I’ve ordered I have had to follow up to get my points added. When you are buying office lunches sometimes 5x a week, it’s super inconvenient to keep following up. Hopefully they improve the program or have points easily added through an app where you can also order on.