LaundryPay

Keep trying to add my card info to reload my account and every time I come to my laundromat it always says “pay card not found” no matter what card I use or what time of day it is. Thought it was an update issue but I see it’s not and it’s very aggravating because the app used to be very easy to use and caused very little if any issues at all

This is a very convenient concept. No extra trips to get quarters, no hoarding quarters, no having to use a CC/cash to load $$ onto another card that charges a fee just to get one. The issues I came across is that customer service won’t give refunds. Allegedly, you have to go to the laundromat you loaded at to get any refunds, if the laundromat even offers refunds. I’ve heard different things from the facility itself. In CA, you are legally eligible for a refund if it’s under $10. When I get proof both parties are flat out refusing refunds, I’m escalating this issue further. You also have to be on the laundromats WiFi to check the timers on your loads. I’ve only come across one facility that uses this app and they are more expensive than others in the area. Sure, I get that having to implement WiFi and an app cost extra but I didn’t think it should have been that much of a difference. There is another app called PayRange which is much more widely used. Several facilities in my area use it. Customer service is much better. $$ load minimum is less. And you can get a refund through the app.

I never have cash on me and to withdraw from an ATM is expensive between the ATM fee and your banks additional fee. Also the laundry wants us to use quarters! Very annoying. This app is convenient for those reasons. But $15 is to high a minimum. It should be whatever I want to load. I happen to live 2 mins from the laundromat so I usually wait at home for the cycle to finish. It's very inconvenient that I can only use the app on the laundromats WiFi. But at least I get a reminder alarm 5 mins before the cycle is finished. Also I like the fact the my washes earn points. Only been to the laundromat 3 times now and I earned enough for a free dry cycle. So I'm going to keep using this laundromat and this app until the grand opening discount ends. Then probably just go back back. Because this one does charge more for the dryer.