Laundry King

The concept of the service of pick up and delivery is amazing & thats what earned the one star, however, the quality of their service is terrible. I’m not sure if my towels and sheets are even clean because it doesn’t smell like it the slightest bit and one mattress sheet had a dirty spot on it, which made me wonder if they even washed it. The most annoying part is that I had to refold EVERYTHING because how poorly it was done. All my sheets are extremely wrinkled and horribly folded. The towels were all mixed in, hand towels with bath towels, pillow cases inside out. Lastly, they advertised $10 off your first order, but it was only after i reached out to them for the second time that they provided a partial refund for the discount they advertised. First time customer and had a horrible experience so it will sadly be my last time.

Incorrect pricing AND horrible "support" service. I did a pick up/drop off wash & fold order. Their app, the app store, even their promotional video has wash & fold at $1.25. They charged $1.35. I had another order the day after, didn't realize the cost until after placing that order, which is why I called. Their "support" told me it was wrong and that their app was fixed to say $1.35. I let them know no, it did not. He continued to argue, then said he would call back after speaking with his boss. He did not. I called the next morning to ask again, and the man got extremely rude with me, saying it is $1.35 and I was wrong, continued to argue. He said "what do you want me to do?" and refused any time of reimbursement or credit. He hung up on me after. Horrendous experience. Don't use unless you're fine with getting ripped off and disrespected.

They do what they say. The app makes it very easy to place orders & customers are well informed of the status of the order. Pick ups are seamless but deliveries never happen within the time window, they are always late. I’ve also received other people’s clothes in my deliveries which tells me they are washing multiple orders in the same machine. I haven’t noticed any of my garments go missing yet. Overall it’s a decent service that I will continue to use.