Kohl's - Shopping & Discounts

Up until 2 months ago I would have rated the all 4-5 stars… What changed? I don’t know… if I want to use the app while SHOPPING IN PERSON I do like to make sure that prices are labeled correctly and/are updated on the tags… I used to use the apps barcode scanner but now every single thing I have tried to scan (in the store so that means the item is in stock) But now everything I scan comes up as “not in stock” which makes no sense ESPECIALLY because these items are OBVIOUSLY in stock because I’m actually at a Kohls store, scanning the actual tag that are attached to ANYTHING and in EVERY ITEM AND CATEGORY THE STORE SELLS. Also, the page it takes me too after scanning something IS USELESS and not only because the item is clearly in stock but because I scanned it but also because it’s doesn’t offer similar items, doesn’t mention having anything shipped to the store or to me… The barcode scanner is one of the only reasons to have the app and an account other than keeping track of points, searching for merchandise and however accurate the app is searching on the app FOR ITEMS THAT ARE “IN-STOCK” and can be picked up that day and if it’s not available at the location I shop at the most often the app shows you other Kohl’s stores with AVAILABILITY THE SAME DAY and that is it. Just getting emails whenever there is a new event,sale, coupons etc. I’ve tried to reach someone who can help me fix the scanner and was on hold for an hour and finally decided to hang up.😡

I like shopping at kohls this is just an app issue. It is one of the most frustrating shopping apps I use. You cannot always go back to previous screen (like reading QA in reviews) meaning you have to go all the way back to the home screen and start your search again. Additionally, if you’re picking a color you can’t just click back you have to navigate a confusing route in order to get back to your product. Or if you are in your shopping cart and you select the item in your shopping cart because you want to read the details of the item again, you can change the color options and update the item in your shopping cart but it doesn’t take you back to the product page, so you can see details review again etc. App search functions and filters are very limited. I love the ability to eliminate certain brands (rather than selecting brands that I’d like to see) I have to go in and click all 75 of the other brands except for the one or two I’d like to eliminate, it is annoying. Because it is not an easy to use shopping app it is very frustrating, I have put it down on more than one occasion and just not completed. Meaning Kohls is losing money by not updating the usability features of this app. Please look at other retailer apps (like target) to see an easy, user-friendly app and how it should function.

The Kohl’s app does it all. As you shop, the app racks up new Kohl’s Cash while the built-in wallet is ready to apply previously earned Cash and Yes-To-You Rewards before checkout. Not only that, but any other possible coupons, promo codes, or discounts are listed in the same place. You get to choose which you want to apply. In most cases, this smart app automatically picks the best combination of allowable savings. What other company does that? Just like in the brick and mortar stores, you can earn more Kohl’s cash during sales which is emailed to you and electronically added to your Kohl’s account wallet. If you pick up purchases items at your local store, there is a $5 Kohl’s cash reward waiting for you. Shopping on the app is easy. The search function works well. I have come to prefer shopping on the app over my computer if I cannot get to the store. Every developer should aspire to build a platform that functions this well, is user friendly, and offers the Kohl’s shopping experience loyalists have come to love.