Kneaders App

I think I even lost some of my rewards when it updated. I can no longer add in receipts from my purchases to go towards earning rewards like most of these kinds of apps. It looks like I have to scan my phone for all purchases to go towards rewards, which is less convenient. Perhaps I was just finally used to working with the old one, which definitely had its quirks? My biggest complaint of the old version was that you could only use reward points through app orders or chose for a dollar amount to go towards an in store purchase similar to a gift card. I haven’t been in store yet to see if that has changed, but it looks the same. It definitely looks like the rewards are streamlined. It now just has a dollar reward amount rather than a list of several menu items to choose from. I also no longer see the tiered levels of rewards, menus and offers. (So glad I was platinum and now it’s gone) Maybe if there was a tutorial or a FAQ section that might be helpful? I certainly don’t need a link to every social media site through the app! Even as a “valued” customer I received an email with a promotion that barely mentioned at the bottom the app had been updated. Wish there was more info of the changes and how the new one works. Perhaps as I play with it more, it’ll seem better? I’m just not sure how much time I really want to mess with it.

You can earn rewards but cannot redeem them in the store. You can only use rewards on online orders! It took me 20 minutes to figure out the system to order online and use a reward. You cannot use the “ASAP” to choose a time to pickup. Does Kneaders not want patrons to actually eat inside the stores anymore??? Other restaurants have much easier rewards systems to navigate and actually like it when you come to the restaurant to eat! The workers at the stores do not even know how to work it!!

When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order. There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information. The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it. Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.