Kansas Gas Service

Seems like it is much easier to pay through email reminder than via the app. Whenever I try opening the app I get gobbledygook like maybe they need to do an app update . I’m afraid to use the app right now.

I thought that I would be able to pay my bill easier using the app because for some reason the website says that my cookies are not enabled on my phone but they are big it still doesn’t work even after calling support. The issue I keep running into with the app is that I can not scroll down to submit my payment. I’ve contacted support by phone and email and have hit a brick wall each time. I’m more than willing to pay my bill, just make it easy for me, especially since I have to also pay an extra $2.13 for using a card each month.

Below is my original review detailing the scrolling issue, but I figured out that you can scroll down if you drag your finger all the way on the side of the screen, the right side worked for me. Since I figured that out (possibly was in an update pushed out) I was able to make my payment easily with the app, still 4 stars though because it was hard to figure out the scrolling bit. This app could be really easy and useful if it would actually work. Like many others have said, you cannot actually pay your bill with this because you get to 90% complete and cannot scroll down on the screen to hit the submit button! There's nothing worse than having a hard time paying your bill, especially after you get through all the hard parts and are almost done! PLEASE FIX THIS QUICKLY!!! 😡