Jabra Enhance

The app is very rudimentary in design without the ability to truly customize your hearing experience like some competitive products do. Two of the three program settings are completely useless. I have to use surround the entire time to hear clearly, which means when I put the Jabra Enhance in, I have to open the app, wait for it to connect, and then select surround from the menu. Hopefully, in a future update, it will retain last used settings to fix this. Also, they just launched a firmware update for the devices, and I can’t load it because it says I have no internet access (even though it downloads the firmware). I have tried it on my wifi (gigabit fiber over a mesh network), and 5G to no avail. I’ve turned off the vpn and other protective software to ensure they aren’t an issue either.

Update: App is now working and the devices are working great. Hopefully their servers will continue to work as expected. The device will not work properly without the application and the application will not work until their “cloud service” is working. I have emailed and they say they are working on it and will have it resolved soon but according to other reviews it’s not getting fixed soon. Sad to spend a lot of money on something only to not work because of an app not working. I will revise the review once the hearing devices work properly.

I bought these heating aids on the first of January with total anticipation of being able to use them to their fullest potential. Initially I saw there was issues with the app registration, specifically uploading the privacy statement to their cloud. I thought I’d wait and see if this was some type of online maintenance yet here we are, 1/5 and it is still down. For a company like Jabra to not have processes in place for this to be fixed in a timely manner is not great. Secondly, I tried contacting their support on 1/2 but learned that their webpage is not intuitive at all and had to set up a Twitter account in order to make contact. Utilizing forums to communicate with support like a review in the App Store or through Twitter is really cumbersome. Lastly, I have corresponded each day since through Twitter despite not liking that platform for updates and all I get is “we are working on it!” Or something like that. What a horrible experience. I am sure the app will be working at some point but Jabra needs better processes in place of issues like this occur again. If our webpage or our cloud is ever down at work we are back up in a day and our customers get more than a “we are working it fast and thanks for your patience!”