POPA Federal Credit Union

I remember first joining POPA. I knew everybody by name (Albert, Maggie, Wendy, Silvia). Now whoever runs the place changed everything. It’s no longer a friendly neighborhood bank. It’s now a business and you’re just a number now. Welcome to LA County Banking. POPA should add our employee number as one of the identifying questions.

Of all the years I’ve had this app, after upgrading my iPhone and changing the password on my banking account, now the app doesn’t work. I keep getting a generic message the POPA is having technical difficulties however, this isn’t true. Super frustrating when I have to go on the website every time I want to review my account information and the IT staff are not reachable. Annoying!

This app was great until about 2 weeks ago when the fingerprint scan option didn’t work. I moved the slider to choose fingerprint and clicked “OK”. Then it asked for fingerprint placement and I did that. All it did after that was switch the slider back off and doesn’t accept it. Tried multiple times within the last 2 weeks. Called POPA and they don’t know anything about the app issue since they’re a brink and mortar. PLEASE FIX THIS FINGERPRINT ISSUE and your rating will go up.