App Profile: LAPFCU Mobile Banking

Kingtuta

Rating: 2/5

Why is it that everyone I try to make a transfer with in accounts the transfer function seems to be unavailable. Too many time do I try to transfer money to my Daughter’s account and I’m told to call customer service. This is not good at all. Please update and try to fix this problem. It seems all the time I try to transfer money to her account this happens.

Los Angeles Native

Rating: 1/5

I’ve been a member of LAPFCU since I was about 11 and since their app update it seems that this should have just stayed in beta mode for more testing. Basically, The option to pay for your loan or credit card has a grey area, if you have an external account. I made a payment on my accounts over 2 months and it gave me a payment confirmation and everything but I was told that the account didn’t link and they needed to change something internally that notifies account holders that you cannot pay through the pay option unless it’s through quick pay. Needless to say my credit has been reported as if I didn’t make a payment. Working in tech it’s always disheartening when companies take on apps or AI and they don’t understand how it constantly needs to be audited. Of course they say they are going to let accounting know so they can fix the late payments reported, but personally I think I should just get an attorney because what do banks care? They don’t.

SMITTYBUILT

Rating: 2/5

I do not understand why we added more complexity to an app that is supposed to streamline access. For example my credit card. Why in gods green earth is it so difficult to see my credit card details? Such as when the monthly due date is? How much I need to pay? Transactions? Pending charges? To actually see that helpful information I have to dig so deep into the app it’s not worth the time or the effort. One would think that navigating to the actual web page it would be simpler….nope. Again it’s like the credit account is the red headed step child hidden away embarrassed to be seen. Come on guys! This is supposed to be easy and quick. Your customers should not have to be on a safari hunt stalking the information they need to make payments or see what payments are pending every time they check their credit card account? Are you mad at us?