App Profile: Greyhound: Buy Bus Tickets

Android / Games / Puzzles

Greyhound: Buy Bus Tickets

Installs:

Rating:

4.85

Total Reviews:

205.7k

Top Countries:

US, CA, CN

< $5k

/mo

40k

/mo

Reviews: What People Think About Greyhound: Buy Bus Tickets

Customer 885567

Rating: 1/5

I booked my ticket to travel from Tempe to Tucson az and the pickup location that I was given was out by the free way at a bus stop however the bus did not show then after I called customer service they put me on hold for 20mins then told me that everyone was on the bus except for me, like i already know that because the pickup location given to me was incorrect, then they are telling me that the pickup was at some Tyler road beside the university and on top of they they refused to re-schedule my trip to the next bus and refused to do a refund. So basically they don’t care about their customers and they can rip you off without caring. This is why companies like uber is doing way much better than these ones. Because now I don’t trust grayhound enough to do another booking and I wouldn’t advise anyone to use them. Customer service is poor and communication is unclear, they don’t care about anyone.

ashhole0702

Rating: 2/5

Booked a bus ride to Philadelphia that was supposed to leave at 12:01PM this past Friday. I got to the station at 11:30AM. I asked the help desk which gate the bus was leaving from and was instructed to wait at the wrong gate. My friend and I searched for the bus outside but saw all the doors were closed unaware that our bus was already loaded. We over hear someone looking for the same bus but was instructed to go to a different gate. Once we confirmed, we rushed to the correct gate and the bus took off right before our eyes. A MINUTE EARLIER THAN SCHEDULED. When we went to the help desk again they were unapologetic about providing the wrong instructions as well as cruel by insinuating that we would have a chance to get our money back by visiting a different help desk for a refund or voucher to a new bus. No refund was issued and the new help desk called the original one we spoke to confirm the story. It was ultimately a waste of time. They were condescending and made the situation seem like it was no big deal. We won’t be using these services again. Extremely poor experience and had to pay double the money for a new bus ticket loading at a different location as well as expense a cab to get there. I will be be disputing this for services not rendered

RHRkiko

Rating: 1/5

The app is a great idea. However, beware that it allows the the same person to be booked for the same bus at the same time when booking multiple people. So, if you are booking Economy you will have an unusable ticket(s) that they will not correct even though it is an obvious error caused in part by their app. Their agents by phone told me their was nothing they could do. When I tried to get resolution by phone the first agent would not let me talk to a supervisor. When I called back and talked to a different agent she put me on hold to talk to a supervisor and the call rolled over to a survey. When I rated the first question a “1” the survey dropped the call. I guess they do not like bad news. I tried their chat and before I could complete the text she “Rochelle” closed the chat. On the third try I immediately told her she was closing the chat before I could text. She explained they receive a lot of chats and they handle four at a time so their protocol is to only allow 1 minute. So, the app is a great idea but it allows errors that are not correctable by employees, even if the error is obvious. They have a 19th century management style and do not like bad news. I do not expect this review to see the light of day!

About Greyhound: Buy Bus Tickets

Book low-fare bus tickets with more options

With the free, refreshed, and enhanced Greyhound app, you have more bus trip options, same low fares, and more new features than ever before.

• Bus Trip Schedules – More options! Now you can see and book both Greyhound and FlixBus carrier schedules. More schedules mean more low fares on bus trips.
• Seat Assignments – Choose the seat on the bus that you like the best. Want a window – sounds great. More of an aisle person – the choice is yours. A fee applies to select your preferred seat, or we’ll choose one for you
• Show your ticket directly from the app. No more checking in, no more printing a ticket. Simply show the driver the QR code of your ticket in the app.
• Live trip updates – all from the app in the palm of your hand
• App only discount offers. We like it when you use our app, that’s why we send out app only email offers

Some of our over 1900 bus routes across North America include:
• Albany, NY to New York, NY
• Atlanta, GA to Dallas, TX
• Atlantic City, NJ to New York, NY
• Boston to New York, NY
• Chicago, IL to Minneapolis, MN
• Dallas, TX to Houston, TX
• Houston, TX to San Antonio, TX
• Las Vegas, NV to Los Angeles, CA
• Los Angeles, CA to Phoenix
• Miami, FL to New York, NY
• New York NY to Philadelphia, PA
• San Antonio, TX to Monterrey, Mex

For details on what personal information we collect and for what purpose, your privacy rights and how to exercise them, visit https://www.greyhound.com/privacy-policy

File size: 90858496

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW

Minimum OS version: 16.0

Release Date: 1414526806000

Published by Greyhound Lines Inc

Website url:

Publisher country: US

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