App Profile: Ride with OurBus App
Android / Games / Puzzles
Ride with OurBus App
Installs:
Rating:
4.69
Total Reviews:
4.08k
Top Countries:
US, CA, FR
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Ride with OurBus App
RosyAshley
Rating: 2/5
Recently, I experienced an issue with a bus I took, which was almost an hour late. Despite the bus driver confirming that we would stop at my destination first, we were taken to a stop that was supposed to be after mine. This resulted in us missing our train and arriving at our destination 50 minutes later than agreed upon.
I contacted customer service via live chat, but the representative was unhelpful, insisting that the bus tracker showed a different arrival time than I had stated, which was physically impossible given the route and stops. I then called customer service, which was difficult to reach due to the automated system not indicating that pressing 0 would connect me to a real person. I was hoping for a refund, though I understand if that is not possible.
The representative I spoke with promised to call me back in 15 minutes but did not do so until hours later. When I answered, the call immediately ended. I called back right after but was sent straight to voicemail. A few days later, I called again and was transferred to the same representative without being informed. As I was explaining my issue, she abruptly interrupted me, saying "got it, got it, got it." While I understand she knew what I was referring to, I believe there are more professional and courteous ways to handle such interruptions. In the end, I only received a $10 coupon.
The hidden princess
Rating: 1/5
I’ve used this service for about 3 years now, and at first it was okay. Not great, but I often missed home when I was at college. Customer service at least made up for the negatives of certain rides back then. Now they’ve updated their procedures and have gotten super cocky about expecting your continued support regardless of how they perform. I recently had an awful experience that did not meet their “guarantees”, which wasn’t exactly rare, but it was prominent this time, especially considering how obstinate customer service was about this. After pulling teeth for days, they came up with a 10% BACK coupon for my next trip aka 10% off the trip that was awful, but only towards the next trip I book- aka your trip sucked but we’re gonna blame the driver and expect you to come back anyways. Oh and you should also invest in our company. I’m done with them. There are other companies that do better. Amtrak, Virginia breeze, megabus. I’m done with “OurBus” cuz it’s about them- there is no “our” and they don’t even own any of the busses to begin with. Never again. Done paying through the nose for a bad experience and being brushed off when I bring it up to customer service. They don’t hold to their guarantees, and they don’t care.
Stranded in the dark and cold
Rating: 1/5
I booked a ticket for a route that’s not normally available between Hartford and Amherst. My brother and I waited at the stop, the very specific spot they pointed out on the booking, and the bus did not arrive at that stop, but across the street. It was dark and far enough down that we did not realize it was our bus.
I tried to contact customer service, to explain what happened and ask for credits or vouchers or something, and they kept saying “the bus was there, sorry.” No matter how many times I explained that it went to the wrong side of the street and that we had no reason to believe that our bus was down the street, they kept saying the bus was there. What direction did it approach from? The direction from the previous stop 🤦so I think they knew I had a point, since they wouldn’t acknowledge it approached from the wrong direction.
They told me they would contact me again when they investigate further, and it’s been two weeks now.
Kicker is, they DID offer me a chance to reschedule.. except there are no more routes available, so never mind that, you get nothing.
Don’t trust them. Thanks for reading my rant, please be warned.
About Ride with OurBus App
OurBus: Bus booking Online
You can count on OurBus for affordable, comfy and safe travel to 350+ destinations across America. Experience the joy of exploring new cities, reconnecting with loved ones, and indulging in peaceful getaways or exciting adventures. With just a few taps on our app, you can effortlessly book your tickets and enjoy a delightful journey. Let us take care of the rest while you savor every moment of your trip. Download the app for free, and get access to the lowest fares, exclusive deals and more. It’s easy to use but a few pointers can always come handy, so here we go.
How to book: Pick your destination, fill out your personal information, pay using your preferred payment method and that’s it, you’re all set. Painless and paperless, that’s how you ride. The app is your ticket to board. Manage or modify your booking on the move. Cancelations are free up to 30 minutes before departure time.
Keep an eye out for exclusive deals and promotions on the app.
All the info on your fingertips: Everything you need to know about your trip is accessible on the app. The live tracking feature keeps you updated on the exact location of your ride, putting your mind at ease. In the unfortunate event of a delay, or any changes to the stop location, you’ll be notified via text messages and notifications.
Affordable rides + big savings: We offer comfortable rides at low prices. Plus, you can also save $15 on every ride you book using the SuperSaver Pass. Now that’s something you won’t get with Greyhound, Flixbus, Megabus, Peter Pan or Wanderu.
On-board amenities: Every bus comes equipped with reclining seats, free wifi, ergonomic charging ports, free bottle of water and a restroom. All of that makes for a relaxing ride to your destination, so you arrive fresh and ready to roll.
It’s the greenest way to travel: A bus keeps 30 cars off the road. Which means less emissions, and cleaner air for all of us. When you ride with OurBus you make a choice for the future, a greener one. America’s most loved bus service. With more than 8,000 five-star reviews on Google and TrustPilot we are feeling all the love and are grateful for it.
Pick your destination: OurBus connects you to your favorite destinations in North America along 350+ routes and over 100 bus stops, including:
Albany, NY , Allentown, PA , Ann Arbor, MI , Annapolis, MD , Austin, TX , Baltimore, MD , White Marsh, MD , Bensalem, PA , Bethesda, MD , Bethlehem, PA , Binghamton, NY , Blacksburg, VA , Bloomington, IN , Bloomsburg, PA , Boston, MA , Brockport, NY , Brooklyn, NY , Buffalo, NY , Calverton, NY , Camden, NJ , Charlottesville, VA , Chicago, IL , Cincinnati, OH , Clifton, NJ , College Station, TX , Columbia, MD , Cortland, NY , Dallas, TX , Detroit, MI , Douglassville, PA , Durham, NC , Ellicott City, MD , Fort Lauderdale, FL , Fort Myers, FL , Fort Washington, PA , Fredericksburg, VA , Geneseo, NY , Geneva, NY / Waterloo, NY , Hamilton, NJ , Harrisburg, PA , Harrisonburg, VA , Hellertown, PA , Houston, TX , Hyannis, MA , Indianapolis, IN , Irving, TX , Islandia, NY , Ithaca, NY , JFK Airport, NY , Kendall Park, NJ , King of Prussia, PA , Kutztown, PA , La Crosse, WI , Lafayette, IN , Lake Delton, WI , Lancaster, PA , Lexington, KY , Los Angeles, CA , Louisville, KY , Lowell, MA , Madison, WI , Malvern, PA , Manhasset, NY , Medford, NY , Melville, NY , Methuen, MA / Lawrence, MA , Miami, FL , Milwaukee, WI , Minneapolis, MN , New Brunswick, NJ , NYC, NY , Newark, DE , Newark, NJ , Niagara Falls, NY , Norfolk, VA , Northampton, MA , Oakland, CA , Ocean City, MD , Oneonta, NY , Orlando, FL , Oswego, NY , Paramus, NJ , Philadelphia, PA , Pittsburgh, PA , Princeton, NJ , Providence, RI , Quakertown, PA , Queens, NY , Raleigh, NC , Reading, PA , Richmond, VA , Rochester, MN , Rochester, NY , Rockville, MD , San Francisco, CA , San Jose, CA , Sarasota, FL, Springfield, VA , Stamford, CT , State College, PA , Staten Island, NY , Stony Brook, NY , Syracuse, NY
You can count on OurBus for affordable, comfy and safe travel to 350+ destinations across America. Experience the joy of exploring new cities, reconnecting with loved ones, and indulging in peaceful getaways or exciting adventures. With just a few taps on our app, you can effortlessly book your tickets and enjoy a delightful journey. Let us take care of the rest while you savor every moment of your trip. Download the app for free, and get access to the lowest fares, exclusive deals and more. It’s easy to use but a few pointers can always come handy, so here we go.
How to book: Pick your destination, fill out your personal information, pay using your preferred payment method and that’s it, you’re all set. Painless and paperless, that’s how you ride. The app is your ticket to board. Manage or modify your booking on the move. Cancelations are free up to 30 minutes before departure time.
Keep an eye out for exclusive deals and promotions on the app.
All the info on your fingertips: Everything you need to know about your trip is accessible on the app. The live tracking feature keeps you updated on the exact location of your ride, putting your mind at ease. In the unfortunate event of a delay, or any changes to the stop location, you’ll be notified via text messages and notifications.
Affordable rides + big savings: We offer comfortable rides at low prices. Plus, you can also save $15 on every ride you book using the SuperSaver Pass. Now that’s something you won’t get with Greyhound, Flixbus, Megabus, Peter Pan or Wanderu.
On-board amenities: Every bus comes equipped with reclining seats, free wifi, ergonomic charging ports, free bottle of water and a restroom. All of that makes for a relaxing ride to your destination, so you arrive fresh and ready to roll.
It’s the greenest way to travel: A bus keeps 30 cars off the road. Which means less emissions, and cleaner air for all of us. When you ride with OurBus you make a choice for the future, a greener one. America’s most loved bus service. With more than 8,000 five-star reviews on Google and TrustPilot we are feeling all the love and are grateful for it.
Pick your destination: OurBus connects you to your favorite destinations in North America along 350+ routes and over 100 bus stops, including:
Albany, NY , Allentown, PA , Ann Arbor, MI , Annapolis, MD , Austin, TX , Baltimore, MD , White Marsh, MD , Bensalem, PA , Bethesda, MD , Bethlehem, PA , Binghamton, NY , Blacksburg, VA , Bloomington, IN , Bloomsburg, PA , Boston, MA , Brockport, NY , Brooklyn, NY , Buffalo, NY , Calverton, NY , Camden, NJ , Charlottesville, VA , Chicago, IL , Cincinnati, OH , Clifton, NJ , College Station, TX , Columbia, MD , Cortland, NY , Dallas, TX , Detroit, MI , Douglassville, PA , Durham, NC , Ellicott City, MD , Fort Lauderdale, FL , Fort Myers, FL , Fort Washington, PA , Fredericksburg, VA , Geneseo, NY , Geneva, NY / Waterloo, NY , Hamilton, NJ , Harrisburg, PA , Harrisonburg, VA , Hellertown, PA , Houston, TX , Hyannis, MA , Indianapolis, IN , Irving, TX , Islandia, NY , Ithaca, NY , JFK Airport, NY , Kendall Park, NJ , King of Prussia, PA , Kutztown, PA , La Crosse, WI , Lafayette, IN , Lake Delton, WI , Lancaster, PA , Lexington, KY , Los Angeles, CA , Louisville, KY , Lowell, MA , Madison, WI , Malvern, PA , Manhasset, NY , Medford, NY , Melville, NY , Methuen, MA / Lawrence, MA , Miami, FL , Milwaukee, WI , Minneapolis, MN , New Brunswick, NJ , NYC, NY , Newark, DE , Newark, NJ , Niagara Falls, NY , Norfolk, VA , Northampton, MA , Oakland, CA , Ocean City, MD , Oneonta, NY , Orlando, FL , Oswego, NY , Paramus, NJ , Philadelphia, PA , Pittsburgh, PA , Princeton, NJ , Providence, RI , Quakertown, PA , Queens, NY , Raleigh, NC , Reading, PA , Richmond, VA , Rochester, MN , Rochester, NY , Rockville, MD , San Francisco, CA , San Jose, CA , Sarasota, FL, Springfield, VA , Stamford, CT , State College, PA , Staten Island, NY , Stony Brook, NY , Syracuse, NY
File size: 122336256
Launched countries: INUSAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 13.0
Release Date: 1458253863000
Published by OurBus
Website url: http://www.ourbus.com
Publisher country:
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