App Profile: Rockland Trust Mobile Banking

ffclux

Rating: 4/5

I believe RT has the best, the very best C/S dept not only in your sector, but across most sectors! However, the time lag in +/- activity on an account takes an inordinate amount of time! I am a customer of decades now living in Europe, but I still have a need for a US bank. The banks here are far faster with the ‘real time’ balances and statements. It seems the most noticeable difference is their reliance on e-transactions, no paper devices. For example, my balance does not reflect 3 transactions for early to mid-week last week. Sending payments electronically should be immediate, not waiting for the payment to be USPS delivered prior to debiting. Or at least have a ‘pending’ transaction summary so one can easily see the balance. It’s a small point, but it keeps me from giving you a 5 star review. Respectfully, Frank Cullinan

Great Cranberry

Rating: 5/5

If there’s a way to contact, directly or through a customer support service, with a live website IT technician I have not found it. Regular customer support personnel are great but aren’t always able to explain technical issues. For example, during troubleshooting, a webpage they expect the customer to see isn’t what is seen. I can’t remember for sure, there may have been a time or two when the regular customer support agent transferred me to an advanced support department. I may be thinking of a website. I have made suggestions for changes to the website in the past, usually through regular support. One item I suggested to change was on the check and deposit image viewing page. There was a drop down list. It had two choices and was on the left side of the top menu bar. I also believe it had to do with the labeling of the button. There was no indication that the button had two choices. I again believe the default was check view. Deposit view wasn’t indicated. My suggestion was to get rid of the drop down list and make the choices into two buttons.

boujeekw

Rating: 5/5

Their online bank is probably one of the only reasons I still bank with them. I live in the south now, and they don’t have Rockland bank here, but their online bank is so good I can’t leave haha. They have great customer service, every time I’ve had an issue they fix it or explain the problem. Their customer service line also has real people! No sketchy people with thick accents reading from a script!! App will show a purchase on my account that I made 5 mins ago (seriously!), checks ready right away! You can’t beat that. Ive been with Rockland for 5+ years and two moves. I’ve tried other banks but Rockland has them all beat! The only reason I gave 4 instead of 5 stars is because there are the occasional glitches. Sometimes you click on the account history or try to deposit a check and an error message shows up. Nothing too major and nothing that has lasted longer than 5 mins. 👍🏻👍🏻👍🏻👍🏻