Rockland Trust Mobile Banking

If there’s a way to contact, directly or through a customer support service, with a live website IT technician I have not found it. Regular customer support personnel are great but aren’t always able to explain technical issues. For example, during troubleshooting, a webpage they expect the customer to see isn’t what is seen. I can’t remember for sure, there may have been a time or two when the regular customer support agent transferred me to an advanced support department. I may be thinking of a website. I have made suggestions for changes to the website in the past, usually through regular support. One item I suggested to change was on the check and deposit image viewing page. There was a drop down list. It had two choices and was on the left side of the top menu bar. I also believe it had to do with the labeling of the button. There was no indication that the button had two choices. I again believe the default was check view. Deposit view wasn’t indicated. My suggestion was to get rid of the drop down list and make the choices into two buttons.

Their online bank is probably one of the only reasons I still bank with them. I live in the south now, and they don’t have Rockland bank here, but their online bank is so good I can’t leave haha. They have great customer service, every time I’ve had an issue they fix it or explain the problem. Their customer service line also has real people! No sketchy people with thick accents reading from a script!! App will show a purchase on my account that I made 5 mins ago (seriously!), checks ready right away! You can’t beat that. Ive been with Rockland for 5+ years and two moves. I’ve tried other banks but Rockland has them all beat! The only reason I gave 4 instead of 5 stars is because there are the occasional glitches. Sometimes you click on the account history or try to deposit a check and an error message shows up. Nothing too major and nothing that has lasted longer than 5 mins. 👍🏻👍🏻👍🏻👍🏻

This app works great for keeping track of my account balance although you do have to be careful, because just like when you check your balances through an ATM machine, oftentimes your most recent transactions will not show on your account yet, so because of this, its best if you use the app in conjunction with ur regular check register to accurately keep track. I find that being able to keep track of your account both ways promotes a sense of confidence that your knowledge of the state of your finances is accurate. I also sometimes use the app to deposit checks, however, this feature is often unreliable. There is an annoying glitch thats happened the last few times I’ve tried to use this feature, rendering it virtually useless. When i try to take a picture of the check, the “frame” provided on the camera screen within the app tends to flip to the direction perpendicular to the way I'm holding the check, so that the box I’m supposed to hold the check within is constantly unable to line up with the check and I can’t capture the image. I then move the check to line it up again with however the box is oriented within the frame, and the frame moves again perpendicular to however i try to hold it.. its very frustrating and is now impossible to use. I thought maybe it was just when I tried to use the app on my ipad, but then I had my husband try it on the app on his phone, and he got the same result. If they could fix that, i would give it 5 stars instead of 4, because it is otherwise a very useful and convenient app with a streamlined interface that people who aren’t necessarily tech savvy can use and have a good user experience.