ZOCCAM

This app is one of the clunkiest and least user friendly of any app I have ever used. And I have hundreds of apps that I use on my phone. First, registration has a big flaw. I had to repeatedly start and restart registration before I could get the app to accept my password. It seemed to freeze - finally it literally hiccuped and moved on. Second, there are no clear instructions with the app regarding the requirements for a check. Not even a warning that states the check must be filled out to your title company. I am from the old school where we used to send in blank, voided checks so the financial institution or seller could capture the correct scan line. That’s what I did- not realizing the app needed a completed check. Finally, I had to restart the entire process again this morning, as the app failed to save any of my information when it notified me that I had to submit a completed check this morning. What a mess! Give Bonzo a banana and hire a real human to write your instructions!

This the worst and most frustrating app I’ve ever had the misfortune of using. Processing a simple earnest money transaction took upward of 3 hours and multiple attempts with constant crashing and timeouts, retyping information over and over, and getting nonsensical error messages. In the span of one transaction, I got errors about a duplicate account (no), an insufficient balance (false), and an error reading the image of an electronic check generated by the app (y’all made the image???) I finally beat the system by writing out a paper check and taking a photo of it, totally defeating the purpose of the API connection to my bank account, and even the interface to take the photo was comically difficult to use. I left a voicemail with the support line that will maybe get answered in 3-5 business years. Next time I think I’ll just send a check by mail, because the postal service would likely be faster and less aggravating than this was.

Absolutely the worse app in history. Does not work. I would never do business with any company using the app if I could but since I don’t get to chose the title company I have no choice. Only companies who are NOT dependent on good customer service use this app so watch out you are about to get burned. You need to take a picture of a check to get the routing numbers off it. I would say this was laziness but it is because this condescending company thinks you are too stupid to understanding routing numbers. I don’t have checks. Why does everything need to be done on your phone. The iPad app won’t work. Had to switch to iPhone after spending an hour getting registered. Entered all the info with my thumbs then crashed because you can only take a picture of check no option to type in routing and account numbers.