myRTCpara

i’ve been using this app now for almost a year and unfortunately in the last few months there have been quite a few issues. First issue: you no longer can see where the vehicle is on the app and how far away it is from your location which forces the passenger to have to wait outside in the elements as they only have 5 minutes from the time of driver’s arrival. sometimes, the driver is delayed, so you’re sitting out there for an hour or longer waiting for a ride without knowing when they’re coming. This issue ties into the next issue which is that the driver’s arrival time is not live. so that means the alert on your app for when the driver is arriving is not accurate. For example: I’ve had it several times now that the app says that the vehicle is not coming for another 10 minutes or more but I’m already on the vehicle enroute to my destination. most drivers do not call the passenger to let them know that they’re here and from my home you cannot see the road. The most recent issue is that for some reason, after scheduling my rides on the app, the app seemed to have changed my destination. I had taken a screenshot (I usually do this when I schedule a ride on the app) which proved that I had put in one address for destination. however, when I went back on the app 2 days later (5 minutes before scheduled pickup time) the app showed a totally different address as my destination. this caused a host of problems for me. The least of which was that the rtc paratransit agent blamed me for user error. the rides were canceled by paratransit agent and I was stuck trying to get to my appointment without being able to use paratransit. right now, your app is not one of my favorite things to have to deal with. I wish you would fix these issues.

Rides constantly show up late, drop you off later than expected, and the app tends to glitch out and fail to show an ETA or any kind of status on the ride, even when the ride is close to arriving, making it possible to miss your ride completely if you’re not looking out for them.

The details page on the map shows how many minutes away the bus is but there is no longer the little blue bus on the map so you can’t see how far away it is. The bus disappeared