Utility Billing Services App

I don’t understand why there are so many bad reviews. Worked just fine for me! Very easy to pay my bill and theres only a $5 convenience fee. Not too bad.

Seriously it’s pretty unreal you still have those! Everyone pays bills online! You are cheating people out of $5 on a bill that is a requirement to HAVE! It’s not convenient I need utilities to live it’s a necessity! Unbelievable

It’s 2020, how can you ethically charge your customers a $5 convenience fee for paying online? First off, I don’t even own a check book - everything is online (square, cashapp, PayPal,Venmo). Second, this “convenience fee” has to be more convenient for your business too (less paper, faster cash flows, better data, etc). Third, the fee is outrageously high. My average bill is around $65 (a single one bedroom apartment). The $5 convenience equates to a 7.6% processing fee. I understand you have to cover processing fees on your side, but get with the picture. A $5 fee isn’t fair unless my bill is $200/month. Either you are getting ripped off by a cc processing company, or you are ripping off your customers. If you charge your customers anything, a processing percentage makes more sense. (Ex: Square offers a 2.7% processing fee and that is high compared to industry standard)